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Home > Recalled Products > Hardware, Tools & Building Supply > Plumbing & Bath > Water Heaters > A. O. Smith Ultra-Low NOx Water Heaters

Recall: A. O. Smith Ultra-Low NOx Water Heaters

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On 2018-11-08, the Consumer Product Safety Commission (CPSC) published a recall regarding A. O. Smith Ultra-Low NOx Water Heaters due to a potential Fire hazard. This product sold new beginning in April 2011 for about $500 to $1000.

About 600,000 units are involved in this water heater recall. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Water Heaters category in 2018. Since 2005, there have been approximately 10 similar recalls, involving about 800,000 product units.

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A. O. Smith Ultra-Low NOx Water Heaters
Image of Recalled Ultra-Low NOx water heaters 373330
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: waterheaterrecall.com
Phone: 866-854-2793

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What is the problem?

The water heater's gas burner screen develops tears. The water heater's burner can then create excess radiant heat, posing a fire hazard if the water heater is installed directly on a wood or other combustible floor.

How can I tell if I own this product?

This recall includes 30, 40 and 50 gallon natural or propane gas-fired Ultra-Low NOx emission gas water heaters. They are designed to comply with regulations in certain air quality districts in California, and were sold primarily in California. They were sold under the American, A. O. Smith, Kenmore, Reliance, State, U.S. Craftsmaster and Whirlpool brand names and manufactured from April 8, 2011 through August 1, 2016. Only water heaters with the first four digit serial numbers between 1115 and 1631, where the first four digits represent the year and week of production, are included in the recall. The brand name, model number and serial number can be found on the data plate on the product located next to the gas control valve/thermostat. The brand name is printed near the top of the water heater. Consumers can look up their water heater's serial number to see if it is affected by this recall at www.waterheaterrecall.com.

These items were sold new+ at Independent contractors, plumbers, plumbing supply vendors and at various home improvement and hardware stores primarily in California from April 2011 through December 2016 for between $500 and $1,000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately turn off and stop using the recalled water heaters and contact A. O. Smith to determine if a free repair is necessary.

Consumers should go to www.waterheaterrecall.com, input their model and serial number and complete the form to determine if their water heater is subject to this recall. Consumers with Whirlpool, U.S. Craftmaster or American Water Heater brand water heaters can call toll-free 866-854-2793 from 8 a.m. to 10 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday and Sunday. Consumers with Reliance, State, A. O. Smith, and Kenmore brand water heaters can call toll-free 866-880-4661 8 a.m. to 8 p.m. Eastern Time Monday through Friday or 9 a.m. to 6 p.m. Saturday for more information.

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Incidents & Injuries Reported as of Recall Date

A. O. Smith has received six reports of fires occurring from a water heater installed directly on a combustible surface. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

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Similar Products Recalled Recently:

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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