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Recalled Product

Item detail and remedy information

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Recall: AC Power cords

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On 2016-02-02, the Consumer Product Safety Commission (CPSC) published a recall regarding AC Power cords due to a potential fire or shock hazard. This product sold new beginning in February 2013 for about $800 to $2000.

About 2 million units are involved in this Microsoft power cord recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Power / Extension Cords category in 2016. Since 2005, there have been approximately 10 similar recalls, involving about 3 million product units.

Check My Power Cord  |   See Other Recalled Power / Extension Cords

AC Power cords
Image of Recalled Microsoft Surface Pro and Surface Pro 2 device 278673
Image of Recalled power cord - no sleeve 391289
Image of Recalled Microsoft Surface Pro 3 device 034778
Image of Recalled Microsoft Surface Pro power supply sold separately 648107
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: microsoft.com
Phone: 855-327-7780

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The power cords can overheat, posing fire or shock hazards.

How can I tell if I own this product?

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/56754r-eng.php

Information on where these items sold new+: Microsoft stores, Best Buy, Costco and other stores nationwide, and online at www.microsoft.com, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.

Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.microsoft.com and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information

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Incidents & Injuries Reported as of Recall Date

Microsoft has received 56 reports of AC cords overheating and emitting flames and five reports of electrical shock to consumers.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Power Cord?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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