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Recalled Product

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Recall: APC SurgeArrest Surge Protectors


On 2013-10-03, the Consumer Product Safety Commission (CPSC) published a recall regarding APC SurgeArrest Surge Protectors due to a potential fire hazard. This product sold new beginning in January 1993 for about $13 to $50.

About 15 million units are involved in this Schneider Electric surge protector recall. Instance(s) of injuries, fires, major property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Surge Protectors & Conditioners category in 2013.

Check My Surge Protector  |   See Other Recalled Surge Protectors & Conditioners

APC SurgeArrest Surge Protectors
Image of Recalled APC 7 Series SurgeArrest surge protector 431022
Image of Recalled APC 8 Series SurgeArrest surge protector 763181
Image of Recalled Model and serial numbers are located on the bottom of the surge protector 591166
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: (888) 437-4007

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The surge protectors can overheat, smoke and melt, posing a fire hazard.

Instance(s) of injuries, fires, major property damage have been reported.

How can I tell if I own this product?

This recall involves APC 7 and 8 series SurgeArrest surge protectors manufactured before 2003. The model and serial numbers are located on a label on the bottom of the surge protector. The two numbers that follow the first letter or letters in the serial number sequence indicate the year of manufacture. The unit is included in the recall if the numbers are 93, 94, 95, 96, 97, 98, 99, 00, 01 or 02. APC and the words Personal, Professional, Performance or Network are printed on the surge protectors. The following model numbers are included in this recall.  

7 Series model numbers 8 Series model numbers
NET7T-C PER8T           
PRO7 PRO8T2MP12B        

These items were sold new+ at Best Buy, Circuit City, CompUSA, and other stores nationwide from January 1993 through December 2002 for between $13 and $50. 

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled surge protectors, unplug them and contact Schneider Electric for a free replacement surge protector.

Schneider Electric IT Corp., toll-free at (888) 437-4007 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at, or and click on the Recall link to submit a claim and obtain more information.


Incidents & Injuries Reported as of Recall Date

The firm has received 700 reports of the surge protectors overheating and melting and 55 claims of property damage from smoke and fire, including $916,000 in fire damage to a home and $750,000 in fire damage to a medical facility.  There are 13 reports of injuries, including smoke inhalation and contact burns from touching the overheated surge protectors.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


Own a Different Surge Protector?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.