Recall: American Honda 2014 Honda EU7000isN AT Gas-powered Generators
On 2014-09-10, the Consumer Product Safety Commission (CPSC) published a recall regarding American Honda 2014 Honda EU7000isN AT Gas-powered Generators due to a potential impact hazard. This product sold new beginning in June 2014 for about $4500.
About 8,000 units are involved in this Honda gas-powered generator recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Generators category in 2014.
Since 2005, there have been approximately 20 similar recalls,
involving about 300,000 product units.
Company Contact Information:
Phone: (888) 888-3139
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What is the problem?
The rear frame support can fail during lifting, posing an impact hazard. The owner's manual can have missing or duplicated pages, which could cause consumers not to receive important operating or safety information.
How can I tell if I own this product?
This recall involves the 2014 Honda gasoline-powered EU7000isN AT generator. The recalled model is a 7,000-watt generator. It is red with a black metal frame, folding handles and two wheels on the side opposite the handles. The generator measures about 33 1/2 inches long by 26 1/2 inches wide by 27 1/2 inches tall with the handles folded. "Honda," "FI" and "EU7000is" are printed on the side of the generator. "Honda" is also on the front of the generator above the control panel. The full model name "EU7000isN AT" is on the UPC label near the fuel level indicator on the top of the generator. Recalled generators have a serial number in the range EEJD-1000001 to EEJD 1006288. The serial number is on the inside of the side cover that is to the right of the control panel.
These items were sold new+ at Honda Power Equipment dealers nationwide from June 2014 through July 2014 for about $4,500.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled generators and contact a Honda Power Equipment dealer to schedule a free repair of the rear frame support and replacement of the owner's manual. American Honda is contacting all registered customers directly.
American Honda toll-free at (888) 888-3139 from 8:30 a.m. to 7 p.m. ET Monday through Friday or online at www.powerequipment.honda.com and click on Recalls and Updates under the heading Service and Support at the bottom of the page for more information.
Incidents & Injuries Reported as of Recall Date
The firm has received two reports of incidents in Canada involving rear frame support failures. No injuries have been reported. The firm also received two reports of owner's manuals with errors.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.