Safety Alert: Apple iPod Nano (1st Generation)
On 2011-11-11, the company published a safety alert regarding Apple iPod Nano (1st Generation) due to a potential overheating hazard. This product sold new beginning in September 2005.
Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the DVD/CD/MP3 Players category in 2011.
Since 2005, there have been approximately 10 similar recalls,
involving about 6 million product units.
Company Contact Information:
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What is the problem?
Apple has determined that, in very rare cases, the battery in the iPod nano (1st generation) may overheat and pose a safety risk. Affected iPod nanos were sold between September 2005 and December 2006.
This issue has been traced to a single battery supplier that produced batteries with a manufacturing defect. While the possibility of an incident is rare, the likelihood increases as the battery ages.
How can I tell if I own this product?
Identifying an iPod nano (1st gen):
It has a black or white plastic front and a silver metal back - later iPod nano models have a metal front and back. See images on this web page.
Note: This battery issue is specific to the iPod nano (1st gen) and does not affect any other iPod.
Information on where these items sold new+: Affected iPod nanos were sold between September 2005 and December 2006.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The company provides the following remedy information:
Apple recommends that you stop using your iPod nano (1st gen) and follow the process noted below to order a replacement unit, free of charge.
You may order a replacement unit via the web. Go to the following website to begin: https://supportform.apple.com/201110/
Your iPod nano serial number will be checked to verify that it is eligible for this program. You will receive a replacement unit approximately 6 weeks after we receive your current iPod nano (1st gen).
If you have a personalized iPod nano, you will receive a non-personalized replacement. Make sure to use iTunes to back up any data on your current iPod nano before sending it in for a replacement unit.
Your replacement iPod product is warranted to be free from defects for 90 days from the date of service.
If you need assistance with placing an order, please visit an Apple Retail Store (http://www.apple.com/retail/storelist/) or an Apple Authorized Service Provider (AASP - http://support.apple.com/kb/HT1434) and bring your iPod nano with you for serial number validation.
Incidents & Injuries Reported as of Recall Date
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the company's announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available on the company's website.
Own a Different MP3 Player?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
Latest Safety Recalls
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.