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Home > Recalled Products > Sports, Outdoors & Fitness > Fitness & Exercise > Exercise Machines/Equipment > Ascent Trainer by Matrix and Matrix fitness elliptical

Recall: Ascent Trainer by Matrix and Matrix fitness elliptical

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On 2018-07-31, the Consumer Product Safety Commission (CPSC) published a recall regarding Ascent Trainer by Matrix and Matrix fitness elliptical due to a potential Fire hazard. This product sold new beginning in November 2011 for about $6000 to $11000.

About 3,000 units are involved in this Johnson Health Tech elliptical recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Exercise Machines/Equipment category in 2018. Since 2005, there have been approximately 60 similar recalls, involving about 6 million product units.

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Ascent Trainer by Matrix and Matrix fitness elliptical
Image of Recalled EP304 215778
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: matrixfitness.com
Phone: 866-218-3674

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What is the problem?

Moisture from user perspiration or cleaning liquids can build up in the power socket on the unit, causing a short circuit, posing a fire hazard.

How can I tell if I own this product?

This recall involves previously recalled Matrix Fitness Ascent trainers and Elliptical trainers installed from November 2011 through December 2012. All Ascent trainers and ellipticals have a swing-arm handle design, with pedals that rotate in an elliptical path. Units also have stationary handlebars. The Ascent Trainers are similar to the elliptical machines, but include an incline function. Users operate the machines in a standing position. The ellipticals are black and silver-colored. The Ascent trainers are also black and silver-colored with an orange accent color on the machine's body and foot pedals. "Matrix" is printed on the machines body and handlebars. When assembled, the machines are about 70" high x 29" wide and 68" long. The machines involved in this recall have a decal at the center/bottom of the units with model numbers beginning with A-3x, A-5x/7x, or E-3x/5x/7x. This recall includes units with serial numbers beginning with EP304, EP306, or EP308, and with date codes of 1208 (YYMM) or prior.

These items were sold new+ at Johnson Health Tech North America to dealers, commercial fitness facilities such as health clubs and military facilities nationwide from November 2011 through December 2012 for between $6,000 to $11,000 depending on console installed.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Exercise facilities should immediately unplug the machines and contact Johnson Health Tech North America to schedule a free repair. Machines can be used in self-powered mode without needing to be plugged into an electrical outlet. Johnson is contacting purchasers of the recalled ellipticals directly

Johnson Health Tech North America toll-free at 866-218-3674 from 8 a.m. to 5 p.m. CT Monday through Friday, or online at www.matrixfitness.com and click on Safety Notice at the bottom of the page.

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Incidents & Injuries Reported as of Recall Date

The firm has received 11 additional reports of sparking, smoking, "shorting out," and/or melting at the power cord and socket. No injuries have been reported. These reports are in addition to the 44 incidents initially disclosed in the 2014 recall.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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