What is the problem?
The carpet cleaner's metal upper handle can pose an electric shock hazard to consumers.
Instance(s) of injuries have been reported.
How can I tell if I own this product?
The recalled upright carpet deep cleaners have an open handgrip, a partially metal handle and come in a variety of colors. The word BISSELL is printed on the front of the unit. The recalled carpet cleaners have date codes beginning with 01, 02, 03 or 04 and include the following models:
PowerLifter® Plus (model number 1620)The date codes and model numbers are printed on a label on the bottom of the unit. Cleaners with the model number and date codes listed above that are marked "Inspected" on or near the label are not included in the recall.
Power Lifter® (model number 1694-3)
Rubbermaid X-tra-Lift (model 9E00)
Steam cleaners were also recalled for a similar hazard.
These items were sold new+ at Major discount, appliance and department stores nationwide from January 2001 through December 2004 for between $100 and $145.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the carpet cleaners immediately and contact BISSELL for the location of the nearest service center to receive a free inspection and if necessary, repair.
Call BISSELL toll-free at (866)860-2392 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the BISSELL Web site at www.BISSELL.com
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
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Company Website: www.BISSELL.com
Company Phone: (866)860-2392
What if I don't own this, but I own something similar?
It is possible that your item was included in a different recall, or will be recalled in the future. To find out, add your item to a free, private Items I Own account. Items I OwnTM will check your items against the past 13 years of CPSC recalls, then keep checking daily for new ones. Click "I Own a SIMILAR Item" to continue.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.