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Home > Recalled Products > Home & Garden > Cleaning & Laundry > Steam Cleaners > BISSELL upright carpet steam / deep cleaners

Recall: BISSELL upright carpet steam / deep cleaners


On 2005-02-11, the Consumer Product Safety Commission (CPSC) published a recall regarding BISSELL upright carpet steam / deep cleaners due to a potential electric shock hazard. This product sold new beginning in January 2001 for about $100 to $145.

About 300,000 units are involved in this BISSELL steam cleaner recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Steam Cleaners category in 2005.

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BISSELL upright carpet steam / deep cleaners
Image of Recalled Carpet Cleaners 278219
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: (866)860-2392

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What is the problem?

The carpet cleaner's metal upper handle can pose an electric shock hazard to consumers.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

The recalled upright carpet deep cleaners have an open handgrip, a partially metal handle and come in a variety of colors. The word BISSELL is printed on the front of the unit. The recalled carpet cleaners have date codes beginning with 01, 02, 03 or 04 and include the following models:

PowerSteamer ClearView (model numbers 1692, 1692-1, 1692-R)
Power Steamer (model numbers 1685, 1693, 1693-R, 1693-W, 1694, 1694-1, 1694-R)
The date codes and model numbers are printed on a label on the bottom of the unit. Cleaners with the model number and date codes listed above that are marked "Inspected" on or near the label are not included in the recall.

Other deep cleaners were recalled for a similar hazard.

These items were sold new+ at Major discount, appliance and department stores nationwide from January 2001 through December 2004 for between $100 and $145.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the carpet cleaners immediately and contact BISSELL for the location of the nearest service center to receive a free inspection and if necessary, repair.

Call BISSELL toll-free at (866)860-2392 between 8 a.m. and 5 p.m. ET Monday through Friday or visit the BISSELL Web site at


Incidents & Injuries Reported as of Recall Date

BISSELL has received six reports of consumers receiving shocks from the unit.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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