Recall: Batteries in refurbished cellphones
On 2017-08-16, the Consumer Product Safety Commission (CPSC) published a recall regarding Batteries in refurbished cellphones due to a potential fire and burn hazard. This product sold new beginning in December 2016.
About 10,000 units are involved in this FedEx Supply Chain Logistics & Electronics batteries recall. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Telephones & Cell Phones category in 2017.
Since 2005, there have been approximately 10 similar recalls,
involving about 5 million product units.
Company Contact Information:
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What is the problem?
The cellphone battery can overheat, posing fire and burn hazards.
How can I tell if I own this product?
Please click here to see recall details.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled battery and power down their smartphone. Consumers who own the recalled battery will receive by mail from FedEx Supply Chain a free, new replacement battery and a postage paid box to return the recalled cellphone battery. A green dot has been affixed to the replacement batteries. FedEx Supply Chain is directly contacting consumers.
FedEx Supply Chain at 800-338-0163 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.exchangemybattery.com for more information.
Incidents & Injuries Reported as of Recall Date
FedEx Supply Chain has received one report of a counterfeit battery overheating. There have been no reports of injuries or property damage.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Batteries?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.