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Recalled Product

Item detail and remedy information

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Recall: Battery Packs

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On 2017-01-04, the Consumer Product Safety Commission (CPSC) published a recall regarding Battery Packs due to a potential burn and fire hazard. This product sold new beginning in June 2011 for about $70 to $1000.

About 80,000 units are involved in this Toshiba laptop computer recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Computers & Laptop Batteries category in 2017. Since 2005, there have been approximately 50 similar recalls, involving about 8 million product units.

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Battery Packs
Image of Recalled Location of battery pack part number 908548
Image of Recalled Battery pack removal guide 979358
Image of Recalled Battery pack removal guide 366098
Image of Recalled Battery pack removal guide 925107
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: us.toshiba.com
Phone: 866-224-1346

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The lithium-ion battery packs can overheat, posing burn and fire hazards to consumers.

How can I tell if I own this product?

This expanded recall involves Panasonic lithium-ion battery packs installed in 41 models of Toshiba Satellite laptops, including the Satellite models affected by the March 2016 recall. Toshiba has expanded the number of battery packs to include those sold between June 2011 and November 2016. The battery packs also were sold separately and installed by Toshiba as part of a repair. Battery packs included in this recall have part numbers that begin with G71C (G71C*******). Part numbers are printed on the battery pack. A complete list of battery pack part numbers included in this recall can be found on the firm's website at http://go.toshiba.com/battery.

These items were sold new+ at Office Depot, Staples and other electronics stores nationwide, and online at Toshibadirect.com and other websites from June 2011 through November 2016 for between $500 and $1,000 for the laptop and between $70 and $130 for the battery pack.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately go to the firm's website and click on the battery pack utility link in the first shadowed box on the page. Consumers also can perform a manual check using the laptop and battery pack's model, part and serial numbers. If it is part of the recall, consumers should power off the laptop, remove the battery and follow the instructions to obtain a free replacement battery pack. Until a replacement battery pack is received, consumers should use the laptop by plugging into AC power only.

Toshiba America Information Systems toll-free at 866-224-1346 any day between 5 a.m. and 11 p.m. PT, online at http://go.toshiba.com/battery or at www.us.toshiba.com and click on "Consumer Notices" under the Support heading at the bottom of the page.

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Incidents & Injuries Reported as of Recall Date

The firm has received five reports of the battery pack overheating and melting, including one additional report since the first recall announcement. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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