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Recall: Bose Professional Use Flush and Surface Mount Loudspeakers


On 2019-07-10, the Consumer Product Safety Commission (CPSC) published a recall regarding Bose Professional Use Flush and Surface Mount Loudspeakers due to a potential injury hazard. This product sold new beginning in August 2017 for about $65 to $400.

About 80,000 units are involved in this speaker recall. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Public Announcement Systems category in 2019.

Check My Speaker  |   See Other Recalled Public Announcement Systems

Bose Professional Use Flush and Surface Mount Loudspeakers
Image of Recalled Professional use flush and surface mount loudspeakers 863336
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: 800-576-1503

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The loudspeaker's mounting components can break causing the speakers to dislodge and fall from its installed location, posing an injury hazard.

How can I tell if I own this product?

Please click here to see recall details.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Stop using the recalled loudspeakers immediately and contact Bose for instructions on receiving a free replacement or free safety cables. Bose is contacting all known purchasers directly.

Bose at 800-576-1503 from 8 a.m. to 5 p.m. Eastern Monday through Friday, email at or online at or click on for more information.


Incidents & Injuries Reported as of Recall Date

The firm has received nine reports in the U.S. of speakers dislodging or falling from their installed locations, including one report of minor injuries.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at


Own a Different Speaker?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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