What is the problem?
A chemical used in the rubber part on the top cover of the product can result in a reaction that changes the rubber from black to white and poses a risk of skin irritation to the consumer.
How can I tell if I own this product?
This recall involves Canon WFT-E7A wireless file transmitters, which allow photographers to transfer image data securely without the use of cables and wires. The transmitters are black, 5.3 inches wide, 1.2 inches tall and 2.4 inches deep and weigh 5.8 ounces. The Canon logo, the words "Wireless File Transmitter" and a rubberized cover are on the top of the transmitter. A digital access port and an Ethernet access port are on one side of the unit and a battery compartment is on the opposite side. An LCD panel and a power switch are on the back of the transmitter and a tripod screw hole is in the center of the unit. The first two digits of the serial number of recalled units are "03" through "06" and the fifth digit is "1." Serial numbers are on a gray metallic plate on the bottom of the unit.
These items were sold new+ at B&H Photo, Best Buy and camera and mass merchandise stores nationwide and Amazon.com and other online retailers from May 2012 through October 2012 for about $850.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the transmitter and contact Canon U.S.A. for a free repair.
Canon Customer Support Center; toll-free at (855)902-3277, from 8 a.m. to midnight ET Monday through Friday and 10 a.m. to 8 p.m. ET Saturday (except holidays), or online at www.usa.canon.com, and click on "Recalled for Repair."
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
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Company Website: www.usa.canon.com
Company Phone: (855) 902-3277
What if I don't own this, but I own something similar?
It is possible that your item was included in a different recall, or will be recalled in the future. To find out, add your item to a free, private Items I Own account. Items I OwnTM will check your items against the past 13 years of CPSC recalls, then keep checking daily for new ones. Click "I Own a SIMILAR Item" to continue.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.