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Recalled Product

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Recall: Canon WFT-E7A Wireless File Transmitter

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On 2012-12-19, the Consumer Product Safety Commission (CPSC) published a recall regarding Canon WFT-E7A Wireless File Transmitter due to a potential skin irritation hazard. This product sold new beginning in May 2012 for about $850.

About 500 units are involved in this Canon file transmitter recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the File Sharing / Storage Devices category in 2012.

Check My File Transmitter  |   See Other Recalled File Sharing / Storage Devices

Canon WFT-E7A Wireless File Transmitter
Image of Recalled Canon WFT-E7A wireless file transmitter 672982
Image of The serial number is on a gray metallic plate on the bottom of the recalled unit 194000
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.usa.canon.com
Phone: (855) 902-3277

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

A chemical used in the rubber part on the top cover of the product can result in a reaction that changes the rubber from black to white and poses a risk of skin irritation to the consumer.

How can I tell if I own this product?

This recall involves Canon WFT-E7A wireless file transmitters, which allow photographers to transfer image data securely without the use of cables and wires. The transmitters are black, 5.3 inches wide, 1.2 inches tall and 2.4 inches deep and weigh 5.8 ounces. The Canon logo, the words "Wireless File Transmitter" and a rubberized cover are on the top of the transmitter. A digital access port and an Ethernet access port are on one side of the unit and a battery compartment is on the opposite side. An LCD panel and a power switch are on the back of the transmitter and a tripod screw hole is in the center of the unit. The first two digits of the serial number of recalled units are "03" through "06" and the fifth digit is "1." Serial numbers are on a gray metallic plate on the bottom of the unit.

These items were sold new+ at B&H Photo, Best Buy and camera and mass merchandise stores nationwide and Amazon.com and other online retailers from May 2012 through October 2012 for about $850.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the transmitter and contact Canon U.S.A. for a free repair.

Canon Customer Support Center; toll-free at (855)902-3277, from 8 a.m. to midnight ET Monday through Friday and 10 a.m. to 8 p.m. ET Saturday (except holidays), or online at www.usa.canon.com, and click on "Recalled for Repair."

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Incidents & Injuries Reported as of Recall Date

No reported cases.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different File Transmitter?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.