Recall: Centex Homes SolarSave Roof Panels
On 2014-03-25, the Consumer Product Safety Commission (CPSC) published a recall regarding Centex Homes SolarSave Roof Panels due to a potential Fire hazard.
About 200 units are involved in this Centex Homes solar panels recall. Instance(s) of fires have been reported. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Solar Panels category in 2014.
Company Contact Information:
Phone: (800) 917-2201
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What is the problem?
Instance(s) of fires have been reported.
How can I tell if I own this product?
This recall involves Open Energy 34 watt (OE-34) Solar Panel energy systems sold under the brand name Open Energy SolarSave Roofing Tiles. SolarSave panels replace conventional roof tiles and provide solar power to the building. This recall involves all brown, terracotta and gray OE-34 SolarSave roof tiles installed on new homes sold by Centex Homes ("Centex"). This recall does not include any other solar panels, except for the OE-34 model, installed on homes sold by Centex.
These items were sold new+ at Subcontractors hired by Centex Homes, a Nevada general partnership
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Centex has contacted directly customers impacted by the recall and performed free installations of new solar panels. Owners of homes with qualifying solar energy systems who have not been contacted by the company should turn off their solar energy systems immediately and contact Centex to schedule the installation of free replacement panels.
Visit www.Centex.com, send an email to NorCalSolar@Centex.com or send a fax to (800) 917-2201.
Incidents & Injuries Reported as of Recall Date
Two incidents in which roof fires originated in or near the recalled roof panels have been reported. These incidents involve homes sold by Centex. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Solar Panels?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.