What is the problem?
Depending on the model, the surface heating elements can: 1) turn on spontaneously without being switched on; 2) fail to turn off after being switched off; or, 3) heat to different temperatures than selected. This poses a fire and burn hazard to consumers.
How can I tell if I own this product?
This recall involves Frigidaire, Frigidaire Gallery, Frigidaire Professional and Kenmore Elite smoothtop electric ranges with rotary knobs and digital displays. See the recalled model and serial numbers. The model and serial number can be found by opening the range drawer at the base of the unit.
These items were sold new+ at Sears and other national chain and independent retailers nationwide from June 2001 through August 2009 for between $1,000 and $2,500.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the recalled ranges immediately and contact Frigidaire or Sears to schedule a free repair.
For additional information, contact Frigidaire at (888) 360-8556 between 8 a.m. and 10 p.m. ET Monday through Friday and Saturday between 9 a.m. and 5:30 p.m. ET or visit the firm's recall Web site at www.smoothtoprangerecall.com. Consumers who purchased their products at Sears should call Sears at (800) 449-9810 between 8 am - 10 pm ET Monday through Friday, 8 am - 7 pm Saturday.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
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Company Website: www.smoothtoprangerecall.com
What if I don't own this, but I own something similar?
It is possible that your item was included in a different recall, or will be recalled in the future. To find out, add your item to a free, private Items I Own account. Items I OwnTM will check your items against the past 13 years of CPSC recalls, then keep checking daily for new ones. Click "I Own a SIMILAR Item" to continue.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.