Recalled Product

Women's Sample Shoes

On 2009-07-07, the Consumer Product Safety Commission (CPSC) published a recall regarding Women's Sample Shoes due to a potential fall hazard. This product sold new beginning in April 2009 for about $22 to $80.

About 3,000 units are involved in this Charles David women's shoes recall. Instance(s) of injuries have been reported.
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This was the 3rd recall of products in the Shoes, Sandals & Boots category in 2009. Since 2005, there have been approximately 10 similar recalls, involving about 600,000 product units. See other recently recalled Shoes, Sandals & Boots.

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What is the problem?

The heel of the recalled shoes can detach, posing a fall hazard to consumers.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

The recall involves various colors and styles of Charles by Charles David brand (item #SAMPCHSHOE) and Charles David of California brand (item #SAMPCDSHOE) women's sample shoes. The shoes were sold in women's sizes 7 and 9. The item number can be located on the original receipt.

These items were sold new⁺ at Nordstrom stores in California and Nordstrom Rack stores nationwide from April 2009 through June 2009 for between $22 and $80.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop wearing the recalled shoes immediately and return them to any Nordstrom or Nordstrom Rack store for a full refund.

For additional information, call Nordstrom at (800) 804-0806 between 7 a.m. and 1 a.m. ET Monday through Friday, e-mail Nordstrom at contact@nordstrom.com, or visit www.nordstrom.com. Consumers can also contact Charles David collect at (310) 348-2075 between 11 a.m. and 8 p.m. ET or e-mail lana.ellis@charlesdavid.com

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⁺WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.