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Recalled Product

Item detail and remedy information

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Recall: Women's Sample Shoes

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On 2009-07-07, the Consumer Product Safety Commission (CPSC) published a recall regarding Women's Sample Shoes due to a potential fall hazard. This product sold new beginning in April 2009 for about $22 to $80.

About 3,000 units are involved in this Charles David women's shoes recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Shoes, Sandals & Boots category in 2009. Since 2005, there have been approximately 10 similar recalls, involving about 700,000 product units.

Check My Women's Shoes  |   See Other Recalled Shoes, Sandals & Boots

Women's Sample Shoes
Image of Recalled Shoes, Sandals & Boots 828630
Image of Recalled Shoes, Sandals & Boots 434119
Image of Recalled Shoes, Sandals & Boots 152497
Image of Recalled Shoes, Sandals & Boots 415283
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.nordstrom.com

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What is the problem?

The heel of the recalled shoes can detach, posing a fall hazard to consumers.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

The recall involves various colors and styles of Charles by Charles David brand (item #SAMPCHSHOE) and Charles David of California brand (item #SAMPCDSHOE) women's sample shoes. The shoes were sold in women's sizes 7 and 9. The item number can be located on the original receipt.

These items were sold new+ at Nordstrom stores in California and Nordstrom Rack stores nationwide from April 2009 through June 2009 for between $22 and $80.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop wearing the recalled shoes immediately and return them to any Nordstrom or Nordstrom Rack store for a full refund.

For additional information, call Nordstrom at (800) 804-0806 between 7 a.m. and 1 a.m. ET Monday through Friday, e-mail Nordstrom at contact@nordstrom.com, or visit www.nordstrom.com. Consumers can also contact Charles David collect at (310) 348-2075 between 11 a.m. and 8 p.m. ET or e-mail lana.ellis@charlesdavid.com

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Incidents & Injuries Reported as of Recall Date

The firm has received one report of a heel detaching, resulting in minor bruising.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Women's Shoes?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.