Recall: CocoaVia brand frothers
On 2015-11-24, the Consumer Product Safety Commission (CPSC) published a recall regarding CocoaVia brand frothers due to a potential hazard. This product sold new beginning in September 2015.
About 5,000 units are involved in this Mars Symbioscience frothers recall. Learn more and find out what to do if you own this product below.
This is the 1st recall of products in the Cutlery, Utensils & Gadgets category in 2015.
Since 2005, there have been approximately 10 similar recalls,
involving about 3 million product units.
Company Contact Information:
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What is the problem?
The spring on the end of the frothers can detach from the metal wand, posing ingestion and choking hazards.
How can I tell if I own this product?
This recall involves CocoaVia brand brown frothers used to froth beverages, including coffee and milk. The spring on the end of the wand spins to froth the drink. The frothers were distributed free at promotional events. The frothers are brown, "CocoaVia" is printed on the side in white lettering and they measure about eight inches long. This recall only involves CocoaVia brand frothers that are brown in color.
These items were sold new+ at Given away free at promotional events at King Soopers supermarket in Colorado in September 2015.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled frothers, remove the batteries and contact Mars Symbioscience to return the frothers for a coupon towards the purchase of CocoaVia products. The firm is providing pre-addressed return envelopes for consumers to return the frothers to the firm for disposal.
Mars Symbioscience toll-free at 877-842-0802 from 8:30 a.m. to 5 p.m. ET Monday through Friday, or online at www.cocoavia.com and click on the "Safety Recall Notice" at the bottom of the page for more information.
Incidents & Injuries Reported as of Recall Date
Mars Symbioscience has received two reports of the spring on the end of the frothers detaching from the metal wand. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.