Recall: Counterfeit BlackBerry-branded cell phone batteries in refurbished devices
On 2010-08-10, the Consumer Product Safety Commission (CPSC) published a recall regarding Counterfeit BlackBerry-branded cell phone batteries in refurbished devices due to a potential burn and fire hazard. This product sold new beginning in March 2004.
About 500,000 units are involved in this Asurion cell phone recall. Instance(s) of injuries, property damage have been reported. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Telephones & Cell Phones category in 2010.
Since 2005, there have been approximately 10 similar recalls,
involving about 5 million product units.
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What is the problem?
The counterfeit batteries can overheat, posing burn and fire hazards.
Instance(s) of injuries, property damage have been reported.
How can I tell if I own this product?
This recall involves only BlackBerry-branded batteries provided with refurbished Blackberry-branded devices. The refurbished devices were sent to consumers by Asurion through a handset protection program. The batteries were used across virtually all models of refurbished BlackBerry devices distributed by Asurion prior to November 1, 2009. Genuine Blackberry-branded batteries are not included in this recall. No other Asurion or BlackBerry products are involved in this recall.
These items were sold new+ at Distributed through Asurion as part of their handset protection claim program nationwide from March 2004 through October 2009.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers who received refurbished BlackBerry devices through Asurion prior to November 1, 2009 should immediately stop using the product and contact Asurion for a replacement product. Asurion is directly contacting known consumers with the affected batteries to notify them of this recall.
For more information, contact Asurion toll-free at (866)384-9175 between 8 a.m. and 7 p.m. CT Monday through Friday, or visit the firm's website at www.001batex.com
Incidents & Injuries Reported as of Recall Date
Asurion has received two reports of counterfeit BlackBerry-branded batteries overheating, causing minor burns to a consumer's finger and minor property damage to a sofa and car seat.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.