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Recalled Product

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Recall: Contact Hot and Cold Water Coolers

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On 2007-01-22, the Consumer Product Safety Commission (CPSC) published a recall regarding Contact Hot and Cold Water Coolers due to a potential fire & burn hazard. This product sold new beginning in April 2004 for about $220.00.

About 9,000 units are involved in this DS Waters water cooler recall. Instance(s) of fires, property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Water/Drink Coolers & Dispensers category in 2007.

Check My Water Cooler  |   See Other Recalled Water/Drink Coolers & Dispensers

Contact Hot and Cold Water Coolers
Image of Recalled Hot and Cold Water Cooler 008787
Image of Recalled Hot and Cold Water Cooler Serial Plate 049828
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

A water leak inside the water cooler can create an electrical arc, posing a fire hazard.

Instance(s) of fires, property damage have been reported.

How can I tell if I own this product?

The recall involves the Contact Hot and Cold Water Coolers with serial numbers beginning with the letter J and followed by nine digits. The serial number is located on the lower right-hand side of the serial plate. The model name - Contact - is written on the right-hand side of the serial plate.

These items were sold new+ at DS Waters distributed the recalled Contact Hot and Cold Water Coolers through direct sales nationwide from April 2004 to August 2006 for about $220.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the recalled water coolers, unplug them and call DS Waters for a replacement water cooler at no additional cost.

For more information, call DS Waters at (800)480-1434 anytime, or visit the firm's Web site at www.water.com/ContactRecall

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Incidents & Injuries Reported as of Recall Date

DS Waters has received 20 reports of the water cooler making either a crackling noise or catching on fire, including five reports of property damage. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Water Cooler?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.