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Home > Recalled Products > Stationery & Office Supply > Office Machines > Copiers & Printers > DYMO; LabelWriter; Power Adapters used with printers

Recall: DYMO; LabelWriter; Power Adapters used with printers

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On 2008-10-30, the Consumer Product Safety Commission (CPSC) published a recall regarding DYMO; LabelWriter; Power Adapters used with printers due to a potential burn hazard. This product sold new beginning in September 2007 for about $100.00 to $250.00.

About 20,000 units are involved in this DYMO printer recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Copiers & Printers category in 2008.

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DYMO; LabelWriter; Power Adapters used with printers
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What is the problem?

The power adapters can fail, causing the printer to overheat. This can pose a burn hazard to consumers.

How can I tell if I own this product?

This recall involves the external power adapters sold with the following DYMO LabelWriter; 400 series printers: DYMO LabelWriter 400, DYMO LabelWriter 400 Turbo, DYMO LabelWriter Twin Turbo, DYMO LabelWriter Duo and DYMO Desktop Mailing Solution with housing date codes 2407, 2507, 2607 or 2707. The date code is printed on the plastic housing of the adapter. Power adapters with "RoHS" printed on the top right of the product label are not included in this recall.

These items were sold new+ at Office supply stores, discount retailers, and various specialty retailers nationwide from September 2007 through October 2008 for between $100 and $250.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately unplug the recalled power adapter from the wall socket and from their printer and contact the firm to receive a free replacement external power adapter kit.

For additional information, contact DYMO toll-free at (888)658-3904 between 9 a.m. and 8 p.m. ET or visit the firm's Web site at www.dymo.com or http://global.dymo.com/poweradapter

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Incidents & Injuries Reported as of Recall Date

DYMO has received 11 reports of printers overheating and emitting smoke and/or a burnt smell. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.