What is the problem?
The teapot's handle can get extremely hot when there is hot water in the teapot, posing a burn hazard to consumers.
How can I tell if I own this product?
This recall involves Ganz ceramic teapots that are tilted to appear as if they are dancing. Only 32-ounce teapots that measure about 10 inches tall and 8 inches wide are included in this recall. Recalled teapots have SKU number "ER19252" and UPC "661371626062" printed on a sticker on the bottom of the teapot. They were sold in the following colors: blue, yellow, green, orange, pink and black.
This item was also recalled in Canada. Health Canada's press release is available at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1527
These items were sold new+ at Tea and coffee specialty stores, gift stores, drug stores, kitchen supply stores, hospital gift shops and other retailers nationwide from December 2011 through January 2012 for about $30.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the recalled teapots immediately and contact Ganz for instructions on returning the teapot for a full refund.
For additional information, contact Ganz at (800)724-5902 between 9 a.m. and 7 p.m. ET Monday through Thursday, and between 9 a.m. and 5 p.m. ET on Friday, or visit the firm's website at www.ganz.com
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available in the CPSC recall announcement.
All Available Images
Company Website: www.ganz.com
Company Phone: (800) 724-5902
What if I don't own this, but I own something similar?
It is possible that your item was included in a different recall, or will be recalled in the future. To find out, add your item to a free, private Items I Own account. Items I OwnTM will check your items against the past 13 years of CPSC recalls, then keep checking daily for new ones. Click "I Own a SIMILAR Item" to continue.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.