Recall: Definitive SuperCube 2000 Powered Subwoofers
On 2013-03-28, the Consumer Product Safety Commission (CPSC) published a recall regarding Definitive SuperCube 2000 Powered Subwoofers due to a potential shock hazard. This product sold new beginning in November 2012 for about $600.
About 900 units are involved in this Definitive Technology subwoofer recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Speakers & Amplifiers category in 2013.
Company Contact Information:
Phone: (800) 228-7148
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What is the problem?
An internal failure with the subwoofer's level input jack (RCA jack) results in a shock hazard to consumers.
Instance(s) of injuries have been reported.
How can I tell if I own this product?
This recall involves the SuperCube 2000 powered subwoofers with "0912HB" as part of a serial number printed on the back of the unit. The subwoofer measures 11 inches tall by 11 inches wide by 11 inches deep and has a black cloth grille wrapping all four sides with a glossy black top cap. "Definitive" is printed on the bottom front of the speaker.
These items were sold new+ at Electronics stores nationwide and online at BestBuy.com and Amazon.com between November 2012 and January 2013 for about $600.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the subwoofer in the theater system and contact Definitive Technology for a replacement.
Definitive Technology at (800)228-7148 from 9:30 a.m. to 6 p.m. ET Monday through Friday, or online at www.definitivetechnology.com and click on "view the recall notice on select SuperCube 2000 models" for more information.
Incidents & Injuries Reported as of Recall Date
The firm has received two reports of consumers who were shocked while handling the unit.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Subwoofer?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.