Recall: Dual-Voltage CineMate Home Theater Speaker Systems
On 2012-11-01, the Consumer Product Safety Commission (CPSC) published a recall regarding Dual-Voltage CineMate Home Theater Speaker Systems due to a potential fire hazard. This product sold new beginning in September 2009 for about $600 to $800.
About 20,000 units are involved in this Bose speaker system recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Speakers & Amplifiers category in 2012.
Company Contact Information:
Phone: (877) 354-1004
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What is the problem?
A component in the bass module can fail when used outside of the U.S. in electrical outlets rated at 220 volts or higher, presenting a fire hazard to consumers.
How can I tell if I own this product?
This recall involves dual-voltage CineMate Series II and CineMate GS Series II digital home theater speaker systems designed to operate with U.S. 120-volt electrical outlets and European outlets of 220 volts or higher. Each speaker system includes two speakers, one bass module, a remote control device, an interface module and accessories. The components are black. Dual-voltage systems included in the recall have a product code of 051365, 051470 or 057971, which are the first six digits of the serial number on the product label located on the back of the bass module.
These items were sold new+ at U.S. Military Exchanges and select U.S. retailers from September 2009 through September 2012 for between $600 and $800.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using and unplug any dual-voltage CineMate II systems and contact Bose to arrange for a free repair or replacement of the bass module.
Bose Corporation; toll-free (877)354-1004, 8:30 a.m. to 9 p.m. Monday through Friday ET in the U.S. or 001 (508)614-1842, 8:30 a.m. to 5 p.m. ET Monday through Friday outside the U.S., or www.bose.com/safety for more information.
Incidents & Injuries Reported as of Recall Date
Bose has received two reports of the bass modules igniting when used in 220-volt electrical outlets in Europe. No injuries were reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.