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Recalled Product

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Recall: Duraflame Electric Space Heaters

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On 2014-03-05, the Consumer Product Safety Commission (CPSC) published a recall regarding Duraflame Electric Space Heaters due to a potential fire and burn hazard. This product sold new beginning in August 2013 for about $60.

About 30,000 units are involved in this Twin-Star space heater recall. Instance(s) of fires, property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Space Heaters category in 2014. Since 2005, there have been approximately 30 similar recalls, involving about 6 million product units.

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Duraflame Electric Space Heaters
Image of Recalled Duraflame-branded electric space heater 332399
Image of Recalled Label showing the model number 103110
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: twinstarhome.com
Phone: (855) 884-9651

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What is the problem?

The heater can overheat and cause the units to melt, catch fire and ignite nearby items, posing a fire and burn hazard to consumers.

Instance(s) of fires, property damage have been reported.

How can I tell if I own this product?

This recall involves Duraflame-branded electric space heaters, model DSF-220, sold in three colors, black, red and white. The heaters' flame effect resembles a fireplace and works with or without heat. The heaters measure about 14.5-inches high, 13-inches wide and 8-inches deep. The on-off switch and the high/low heat settings are located on the upper left back side of the unit. The Duraflame logo appears on the front of the unit. The model number can be found on a white label located on the heater's back panel.

These items were sold new+ at Farmer's Furniture, Meijer, QVC, R.C. Willey, Ross and other retailers nationwide and online at Maxtool.com between August 2013 through January 2014 for about $60.   

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Customers should immediately turn off and unplug the electric space heater and contact Twin-Star for a full refund.

Twin-Star toll-free at (855) 884-9651 from 9 a.m. to 6 p.m. ET Monday through Friday or online at www.twinstarhome.com and click on "Product Recall" in red at the bottom of the page under the Support column for more information.

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Incidents & Injuries Reported as of Recall Date

Twin-Star has received 32 reports of heaters burning or melting, including eight reports of the units catching fire, one of which resulted in minor property damage. No injuries have been reported.  

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Space Heater?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Similar Products Recalled Recently:

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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