Recall: Electric bicycles
On 2017-03-23, the Consumer Product Safety Commission (CPSC) published a recall regarding Electric bicycles due to a potential fall hazard. This product sold new beginning in January 2014 for about $4000.
About 300 units are involved in this electric bicycle recall. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Bicycles, Bikes & Accessories category in 2017.
Since 2005, there have been approximately 210 similar recalls,
involving about 4 million product units.
Company Contact Information:
Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.
What is the problem?
The fork on the front wheel of the bicycles can rupture or break while in use, posing a fall hazard to the rider.
How can I tell if I own this product?
This recall involves Haibike XDURO Urban, Race and Superrace models of electric bicycles. The recalled bicycles have an aluminum frame, hydraulic disc brakes, and a lithium battery. The recalled bicycles have a letter/number combination ('HAERA' followed by at least three numbers and characters) printed on the front of the frame. Remove the battery to locate the letter/number combination on the frame. The following models are included in the recall.
|Haibike XDURO Urban||2014, 2015||Gray||'HAERA' followed by three numbers and characters|
|Haibike XDURO Urban RC||2016||Gray|
|Haibike XDURO Race||2014, 2015||Black|
|Haibike XDURO Superrace||2014, 2015||Black|
|Haibike XDURO Race S RX||2016||Gray|
|Haibike XDURO Urban S RX||2016||White|
These items were sold new+ at Independent bicycle dealers nationwide from January 2014 through February 2017 for about $4,000.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled bicycles and contact Accell North America for a free repair.
Accell North America at 800-222-5527 from 8 a.m. to 5 p.m. PT Monday through Friday or online at www.haibike.com and click on "Current recalls" on the right side of the page for more information.
Incidents & Injuries Reported as of Recall Date
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Electric Bicycle?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
Latest Safety Recalls
Select image for details, including additional styles.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.