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Recalled Product

Item detail and remedy information

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Recall: ElliptiGO 11R Outdoor Elliptical Cycles

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On 2012-10-11, the Consumer Product Safety Commission (CPSC) published a recall regarding ElliptiGO 11R Outdoor Elliptical Cycles due to a potential fall hazard. This product sold new beginning in April 2012 for about $3500.

About 100 units are involved in this ElliptiGO elliptical cycle recall. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Exercise Machines/Equipment category in 2012. Since 2005, there have been approximately 60 similar recalls, involving about 6 million product units.

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ElliptiGO 11R Outdoor Elliptical Cycles
Image of Recalled elliptical cycle 405578
Image of Recalled elliptical cycle 986225
Image of Recalled elliptical cycle 678001
Image of Location of serial number near to where the kickstand attaches to the frame on recalled elliptical cycle 798792
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.elliptigo.com
Phone: (888) 551-0117

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The drive arm on the ElliptiGO cycles can crack or break during use, posing a fall hazard to the user.

How can I tell if I own this product?

The ElliptiGO 11R is an outdoor elliptical cycle used by adults for exercise. It is a scooter-like device that combines an elliptical trainer with a bicycle. The ElliptiGO 11R has an aluminum frame, carbon-fiber drive arms, two 20" spoked-wheels, an 11-speed internally geared hub, front and rear brakes and adjustable height steering column. Only ElliptiGo 11R cycles with serial numbers that range from 12-003-069 through 12-020-035 are included in the recall. The serial number is located underneath the product to the rear of where the kickstand attaches to the frame. The cycles are matte black with white markings and the words ElliptiGO on the frame.

These items were sold new+ at ElliptiGO Inc. online at www.elliptigo.com and various specialty bicycle and specialty fitness retailers nationwide from April 2012 through July 2012 for about $3,500.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the ElliptiGO 11R cycles included in the recall immediately and contact the firm to receive free replacement drive arms to be installed by an authorized dealer.

For additional information, contact ElliptiGO toll-free at (888) 551-0117 between 12 p..m. and 8 p.m. ET Monday through Friday, or visit the firm's website at www.elliptigo.com/recall.html or www.elliptigo.com and click on Support/Safety Notices.

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Incidents & Injuries Reported as of Recall Date

ElliptiGO has received three reports of the drive arm cracking. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Elliptical Cycle?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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