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Recall: Ergotron Interactive Wall Mounts

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On 2014-01-24, the Consumer Product Safety Commission (CPSC) published a recall regarding Ergotron Interactive Wall Mounts due to a potential injury hazard. This product sold new beginning in February 2012 for about $50 to $400.

About 200,000 units are involved in this television wall mount recall. Instance(s) of property damage have been reported. Learn more and find out what to do if you own this product below.

This is the 1st recall of products in the Televisions & TV Mounts category in 2014. Since 2005, there have been approximately 10 similar recalls, involving about 900,000 product units.

Check My Television Wall Mount  |   See Other Recalled Televisions & TV Mounts

Ergotron Interactive Wall Mounts
Image of Recalled Model: PLAY40 928642
Image of Recalled Model: PLAY40DS 344775
Image of Recalled Model: PLAY70 539006
Image of Recalled Model: ITV-HD 685400
Image of Recalled Model: ITV-VHD 883283
Image of Recalled Model: OM80FM 675540
Image of Recalled Model: OBFM120 784252
Image of Recalled Model: OBFM60 806716
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: ergotron.com
Phone: (800) 888-5458

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The weld between the "VESA" style mounting plate and the mounting ring can fail, allowing the monitor or TV to fall. This poses a risk of injury to bystanders.

Instance(s) of property damage have been reported.

How can I tell if I own this product?

The adjustable Ergotron interactive wall mount is designed for flat panel displays and televisions which allows users to reposition their display angles. The wall mounts consist of three parts including a wall mount plate for securing the system to the wall; an extendible arm that allows the user to adjust the position of their television in multiple directions and a monitor plate for securing the arm to the television. The recall includes the following model and part numbers:  

MODEL PART NUMBER UPC/GTIN CODE DATE CODE
PLAY40 (Polished, Black) 45-284-026
45-284-223
698833020007
10698833020004
698833020601
10698833020608
ER111107 - ER120905
PLAY40DS (Black) 45-308-223 698833022698
10698833022695
ER120628 - ER120907
PLAY70 (Polished, Black) 45-294-026
45-294-223
698833022588
10698833020585
698833020618
ER120711 - ER120803
ITV-HD (Polished) 45-296-026 698833021004 1195047 - 1207488
ITV-VHD (Polished) 45-304-026 698833021905 1201790 - 1208148
OM80FM 45-367 698833034868
10698833034865
ER120831
OBFM120 45-303-223   698833021875 10698833021872 ER120817- ER121214
OBFM60 60-644-223   698833021851 10698833021858 ER120817- ER121214
  The model number and date codes are printed on the underside of the arms of the PLAY and ITV models. The date code label for the OM80FM, OBFM120 and OBFM60 models is printed on the front surface of the wall mount bracket.  

This product was also recalled in Canada. Health Canada's press release is available at http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php

These items were sold new+ at AAFES, h.h.Gregg, Sam's Club, Walmart and independent retailers nationwide specializing in electronic supplies and online at Amazon.com from February 2012 to January 2013 for between $50 and $400.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately remove the TV/monitor from the mount and contact Ergotron for a free repair kit. 

Ergotron Inc. at (800) 888-5458 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.ergotron.com and click on "Recall Information" at the bottom right footer of the home page for more information.

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Incidents & Injuries Reported as of Recall Date

Ergotron has received three reports of the monitor plate separating from the wall mount system. Consumers reported property damage to components of the wall mount unit. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.