Recall: Ergotron Interactive Wall Mounts
On 2014-01-24, the Consumer Product Safety Commission (CPSC) published a recall regarding Ergotron Interactive Wall Mounts due to a potential injury hazard. This product sold new beginning in February 2012 for about $50 to $400.
About 200,000 units are involved in this television wall mount recall. Instance(s) of property damage have been reported. Learn more and find out what to do if you own this product below.
This is the 1st recall of products in the Televisions & TV Mounts category in 2014.
Since 2005, there have been approximately 10 similar recalls,
involving about 1 million product units.
Company Contact Information:
Phone: (800) 888-5458
Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.
What is the problem?
The weld between the "VESA" style mounting plate and the mounting ring can fail, allowing the monitor or TV to fall. This poses a risk of injury to bystanders.
Instance(s) of property damage have been reported.
How can I tell if I own this product?
The adjustable Ergotron interactive wall mount is designed for flat panel displays and televisions which allows users to reposition their display angles. The wall mounts consist of three parts including a wall mount plate for securing the system to the wall; an extendible arm that allows the user to adjust the position of their television in multiple directions and a monitor plate for securing the arm to the television. The recall includes the following model and part numbers:
|MODEL||PART NUMBER||UPC/GTIN CODE||DATE CODE|
|PLAY40 (Polished, Black)||
|ER111107 - ER120905|
|ER120628 - ER120907|
|PLAY70 (Polished, Black)||
|ER120711 - ER120803|
|ITV-HD (Polished)||45-296-026||698833021004||1195047 - 1207488|
|ITV-VHD (Polished)||45-304-026||698833021905||1201790 - 1208148|
|OBFM120||45-303-223||698833021875 10698833021872||ER120817- ER121214|
|OBFM60||60-644-223||698833021851 10698833021858||ER120817- ER121214|
This product was also recalled in Canada. Health Canada's press release is available at http://www.healthycanadians.gc.ca/recall-alert-rappel-avis/index-eng.php
These items were sold new+ at AAFES, h.h.Gregg, Sam's Club, Walmart and independent retailers nationwide specializing in electronic supplies and online at Amazon.com from February 2012 to January 2013 for between $50 and $400.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately remove the TV/monitor from the mount and contact Ergotron for a free repair kit.
Ergotron Inc. at (800) 888-5458 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.ergotron.com and click on "Recall Information" at the bottom right footer of the home page for more information.
Incidents & Injuries Reported as of Recall Date
Ergotron has received three reports of the monitor plate separating from the wall mount system. Consumers reported property damage to components of the wall mount unit. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Television Wall Mount?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
Latest Safety Recalls
Select image for details, including additional styles.
Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.