Recall: European Plug Heads For NVIDIA SHIELD Power Adaptors
On 2017-08-08, the Consumer Product Safety Commission (CPSC) published a recall regarding European Plug Heads For NVIDIA SHIELD Power Adaptors due to a potential electric shock hazard. This product sold new beginning in October 2015 for about $30.
About 7,000 units are involved in this NVIDIA power adaptor recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Power / Extension Cords category in 2017.
Since 2005, there have been approximately 10 similar recalls,
involving about 3 million product units.
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What is the problem?
The plug heads can break exposing metal prongs, posing an electric shock hazard.
How can I tell if I own this product?
This recall involves European plug heads for power adaptors included with NVIDIA SHIELD World Charger Kits, as well as with NVIDIA SHIELD tablet computers and TVs intended for use in Europe. The European plug head has two thin round metal prongs within a black plastic hexagonal extender on a black plastic base plate that can be attached to the power adaptor. The power adaptor has the model number SPA011AU5W2 and the NVIDIA name and logo etched on the side of the power adaptor where the European plug head can be attached. There are six different plug heads that come with the World Charger Kit. Only the European plug head is being recalled.
These items were sold new+ Online at NVIDIA.com, Amazon.com, BestBuy.com, and NewEgg.com from October 2015 through June 2017 for about $30.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled European plug heads and contact NVIDIA for a free replacement.
NVIDIA toll-free at 800-797-6530 anytime or online at www.nvidia.com and click on USA/Canada Link, then click on the support tab located at the top of the page.
Incidents & Injuries Reported as of Recall Date
There have been no reports of injuries or incidents in the U.S. NVIDIA has received nine reports of the European plug heads breaking overseas, including six reports of consumers receiving electrical shocks.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.