Recall: Excalibur EZ DRY Food Dehydrators
On 2019-05-02, the Consumer Product Safety Commission (CPSC) published a recall regarding Excalibur EZ DRY Food Dehydrators due to a potential Fire hazard. This product sold new beginning in November 2016 for about $60.
About 2,000 units are involved in this Greenfield World Trade food dehydrator recall. Instance(s) of property damage have been reported. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Food Dehydrators & Preservers category in 2019.
Company Contact Information:
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What is the problem?
The food dehydrator can overheat, posing a fire hazard
Instance(s) of property damage have been reported.
How can I tell if I own this product?
This recall involves the Excalibur EZ DRY 5-tray food dehydrator with model number TTEVM50W or EVM50W. The 600W electric dehydrator is white, weighs 7 pounds and is about 12 inches tall by 15 inches wide. It has a temperature dial with an on/off switch on the front and a vented see-through lid at the top. The model number and embossed date code are printed on a white label on the underside of the unit. The date code for the TTEVM50W model is 3217 and for the EVM50W model the date code is 4017 or 4516.
These items were sold new+ at Excalibur, Elite Creations, Modern Home Products, The Bon Ton Stores, Sam's Club, and Scheels stores nationwide and online at Newegg.com from November 2016 through February 2019 for about $60.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled food dehydrators and contact Greenfield World Trade to receive a full refund.
Greenfield World Trade toll-free at 877-881-0065 from 12 p.m. to 7 p.m. ET Monday through Friday, email at email@example.com or online at www.excaliburdehydrator.com and click on the Recall Safety Information link at the top of the page for more information.
Incidents & Injuries Reported as of Recall Date
Greenfield World Trade has received eight reports of the food dehydrators overheating and melting or burning, including three incidents of property damage to floors and countertops and minor burn injuries.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.