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Recalled Product

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Recall: Exercise machines

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On 2017-07-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Exercise machines due to a potential impact hazard. This product sold new beginning in November 2010 for about $2700 to $8400.

About 4,000 units are involved in this Core Health & Fitness exercise machine recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Exercise Machines/Equipment category in 2017. Since 2005, there have been approximately 60 similar recalls, involving about 6 million product units.

Check My Exercise Machine  |   See Other Recalled Exercise Machines/Equipment

Exercise machines
Image of Recalled Exercise machines 749234
Image of Recalled Exercise machines 175695
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: corehandf.com
Phone: 800-598-8541

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What is the problem?

The height adjusting carriage assembly can loosen and fall on the consumer, posing an impact hazard.

How can I tell if I own this product?

This recall involves five styles of Inspiration Cable Cross Over and Dual Adjustable Pulley machines installed primarily in fitness centers and gyms. The units are stainless steel adjustable pulleys with single hand adjustment designs and high-low cable positioning components. "Inspiration" is printed on each Dual Adjustable Pulley model, and "Star Trac" or "Nautilus" is printed on the Cable Cross Over models.

These items were sold new+ at Core distributors nationwide from November 2010 through April 2017, and by Unisen distributors from 2001 to 2010 for between $2,700 and $8,400.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled exercise machines and contact Core Health & Fitness to schedule a free onsite repair. The firm is contacting all known purchasers directly.

Core at 800-598-8541 from 6 a.m. to 5 p.m. PT Monday through Friday, or online at www.corehandf.com and click on Recall Alert for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received 48 reports of the height-adjusting carriage assemblies loosening and falling, resulting in 31 reports of injuries, including cuts requiring staples or stitches.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Exercise Machine?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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