Recall: Exmark Quest 42-inch ZRT Riding Mowers
On 2012-05-02, the Consumer Product Safety Commission (CPSC) published a recall regarding Exmark Quest 42-inch ZRT Riding Mowers due to a potential crash hazard. This product sold new beginning in March 2009 for about $4200 to $4400.
About 2,000 units are involved in this Exmark garden tractor recall. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Riding Mowers & Yard Tractors category in 2012.
Since 2005, there have been approximately 50 similar recalls,
involving about 700,000 product units.
Company Contact Information:
Phone: (800) 667-5296
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What is the problem?
Bearings supporting the riding mower's deck can fail and cause the deck to interfere with the operator's controls, resulting in a crash hazard.
How can I tell if I own this product?
This recall involves 2009-2010 Exmark Quest ZRT riding mowers with 42-inch mower decks, model number QST20BE422 and serial numbers ranging from 790,000 through 860,652. The model and serial numbers are on a metal plate behind the seat. "Exmark" is printed on the side and "Quest" is printed on the front of the mowers. The mowers are red and gray.
These items were sold new+ at Exmark dealers nationwide from March 2009 through April 2010 for between $4,200 and $4,400.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the recalled mowers immediately and contact an Exmark dealer to schedule a free repair and/or to check if the repair has already been made to the mower. Exmark has contacted registered owners of the recalled mowers.
For more information, contact Exmark at (800)667-5296 between 8 a.m. and 5 p.m. CT Monday through Friday, or visit the firm's website at www.exmark.com/safety.aspx
Incidents & Injuries Reported as of Recall Date
Exmark has received 18 reports of incidents. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Garden Tractor?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.