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Recall: Fitbit Force Wireless Activity-tracking Wristband

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On 2014-03-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Fitbit Force Wireless Activity-tracking Wristband due to a potential skin irritation and blistering hazard. This product sold new beginning in October 2013 for about $130.

About 1,000,000 units are involved in this Fitbit activity tracker recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Pedometers, Monitors & Tracking Devices category in 2014.

Check My Activity Tracker  |   See Other Recalled Pedometers, Monitors & Tracking Devices

Fitbit Force Wireless Activity-tracking Wristband
Image of Recalled Fitbit Force activity-tracking wristband 662918
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: fitbit.com
Phone: (888) 656-6381

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

Users can develop allergic reactions to the stainless steel casing, materials used in the strap, or adhesives used to assemble the product, resulting in redness, rashes or blistering where the skin has been in contact with the tracker.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves Fitbit Force wireless activity-tracking wristbands with model numbers FB402BK, FB402BKS, FB402SL and FB402SLS. The wristband operates as a pedometer, sleep monitor and watch. It is made of plastic with a stainless steel casing and clasp and a small LED display screen. The display screen is flush with the top side of the band and a control button is on one side of the band. The wristband is about 3/4 inch wide and comes in large and small sizes and in the colors black or slate. The model number is on the back of the recalled wristband below the charging port.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2014/38259r-eng.php

These items were sold new+ at AT&T, Apple Stores, Best Buy, Brookstone, Dick's Sporting Goods, Radio Shack, REI, Sports Authority, Target and other stores nationwide, and online at Amazon.com and Fitbit.com from October 2013 to February 2014 for about $130.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should contact Fitbit for a full refund.

Fitbit, toll-free at (888) 656-6381 from 8 a.m. to 8 p.m. ET daily or online at www.fitbit.com and click on Recall/Safety Info on the right side of the page next to Terms of Use for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received about 9,900 reports of the wristband causing skin irritation and about 250 reports of blistering.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Activity Tracker?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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