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Home > Recalled Products > Motors (Sport & Utility Vehicles) > Personal Transport > Human Transporters > Four Star Imports Self-balancing Scooters/Hoverboards

Recall: Four Star Imports Self-balancing Scooters/Hoverboards

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On 2017-11-14, the Consumer Product Safety Commission (CPSC) published a recall regarding Four Star Imports Self-balancing Scooters/Hoverboards due to a potential hazard. This product sold new beginning in October 2015 for about $200.

About 2,000 units are involved in this Four Star Imports scooter recall. Learn more and find out what to do if you own this product below.

This was the 4th recall of products in the Human Transporters category in 2017.

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Four Star Imports Self-balancing Scooters/Hoverboards
Image of  Recalled Go Wheels hoverboard 238563
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: villagemart.com
Phone: 800-780-5231

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What is the problem?

The lithium-ion battery packs in the self-balancing scooters/hoverboards can overheat, posing a risk of the products smoking, catching fire and/or exploding.

How can I tell if I own this product?

This recall involves all Go Wheels self-balancing scooters, commonly referred to as hoverboards. The hoverboards have two wheels at either end of a platform and are powered by lithium-ion battery packs. "Go Wheel" is printed in a circle on the middle of the unit where the sides connect. The "Go Wheel" identification will illuminate when the hoverboard is powered on. They were sold in black, white, red, blue, gold and pink.

These items were sold new+ at Village Mart store in Memphis, Tennessee from October 2015 to March 2016 for about $200.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled self-balancing scooters/hoverboards and contact Four Star Imports to return their unit to receive a free UL2272-certified replacement unit.

Four Star Imports at 800-780-5231 from 9 a.m. to 6 p.m. CT or online at www.villagemart.com and click on Recall Notice.

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Incidents & Injuries Reported as of Recall Date

Four Star Imports has received one report of a self-balancing scooter/hoverboard overheating. There have been no reports of injuries or property damage.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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