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Home > Recalled Products > Computers & Electronics > Telephone / Cell Phone > Telephones & Cell Phones > SoundStation2W Wireless Conference Phones with Lithium Ion Batteries

Recall: SoundStation2W Wireless Conference Phones with Lithium Ion Batteries

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On 2008-06-05, the Consumer Product Safety Commission (CPSC) published a recall regarding SoundStation2W Wireless Conference Phones with Lithium Ion Batteries due to a potential fire & burn hazard. This product sold new beginning in December 2007 for about $50.00 to $900.00.

About 6,000 units are involved in this Polycom conference phone recall. Instance(s) of property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Telephones & Cell Phones category in 2008. Since 2005, there have been approximately 10 similar recalls, involving about 2 million product units.

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SoundStation2W Wireless Conference Phones with Lithium Ion Batteries
Image of Recalled SoundStation2W Wireless Conference Phones with Lithium Ion Batteries 978292
Image of Recalled SoundStation2W Wireless Conference Phone 12 hour talk time Battery Pack 189844
Image of Recalled SoundStation2W Wireless Conference Phone 24 hour talk time Battery Pack 828429
Image of Recalled Battery Pack Date Code Example:  GP0108 (January 2008), Battery Pack Part Number Example: 1520-07804-003 585371
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: (800)963-7627

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What is the problem?

The battery packs can overheat, posing a fire or burn hazard.

Instance(s) of property damage have been reported.

How can I tell if I own this product?

The recalled battery packs were supplied by Gold Peak Industries Ltd. and sold with Polycom's SoundStation2W wireless conference phones from December 1, 2007 until May 2, 2008, and separately as replacement battery packs during the same time period.

These items were sold new+ at Authorized dealers nationwide through catalogs, online, telesales, office supply stores, the Polycom Web store, and Fry's Electronics retail locations from December 2007 through May 2, 2008 for between $700 and $900. Replacement battery packs were sold for between $50 and $90 through the same outlets.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately remove the battery pack from their SoundStation2W wireless conference phone. Once the battery pack is removed, consumers can still use their conference phone by keeping the charger plugged into the unit. Consumers should not attempt to use battery packs other than those supplied by Polycom in the unit. Consumers should contact Polycom for a free replacement battery pack.

For additional information, contact Polycom, Inc. at (800)963-7627 between 9 a.m. and 5 p.m. ET Monday through Friday, or visit the firm's Web site at www.polycom.com/2WBattery

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Incidents & Injuries Reported as of Recall Date

Polycom has received one report of a battery pack overheating resulting in minor property damage. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.