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Recalled Product

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Updated Recall: H2O Mop Steam Cleaners

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On 2012-12-04, the Consumer Product Safety Commission (CPSC) published an updated recall regarding H2O Mop Steam Cleaners due to a potential burn and electric shock hazard. This product sold new beginning in June 2007 for about $100. It was originally recalled on 2009-07-16.

Learn more and find out what to do if you own this product below.


Check My Mop  |   See Other Recalled Steam Cleaners

H2O Mop Steam Cleaners
Image of Recalled Steam Cleaner 790193
Image of Recalled Steam Cleaner showing location of reference number 813649
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.h2omopservice.com
Phone: (877) 771-7017

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The power cord can unexpectedly wear down and expose the wiring, posing a shock and burn hazard to consumers.

How can I tell if I own this product?

The H2O Mop is an electrically-powered appliance for cleaning a variety of floor surfaces that uses microfiber or disposable cloths on a cleaning head through which steam is dispersed. H2O Mops are white with a purple water tank with the "H20" and "M" symbol printed on the top of the cleaning head. The model numbers of affected units are 808.092 and OEM-TV-001. This recall only includes H2O Mops with the following reference numbers printed on the label on the back of the product: 200709198 to 200803148 or H20M1000 to M-H20M1198.

These items were sold new+ Directly to consumers by Thane through television infomercials; on the Web at www.thane.com; by QVC, through its televised shopping program; and by retailers nationwide from June 2007 through December 2008 for about $100.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using recalled steam cleaners and contact Thane to receive a free repair kit. Thane is sending repair kits to all consumers who purchased recalled units directly from Thane.

For additional information, contact Thane at (877) 771-7017, from 8:30 a.m. to 5:00 p.m. ET Monday through Friday.

UPDATE 12/04/2012: The CPSC changed the toll-free number and hours, and website was removed.

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Incidents & Injuries Reported as of Recall Date

Thane has received 10 reports of incidents involving shock injuries and eight reports of incidents involving burn injuries.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Mop?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.