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Recalled Product

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Recall: HP Lithium-ion Batteries

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On 2016-06-23, the Consumer Product Safety Commission (CPSC) published a recall regarding HP Lithium-ion Batteries due to a potential fire and burn hazard. This product sold new beginning in March 2013 for about $300 to $1700.

About 40,000 units are involved in this Hewlett-Packard (HP) batteries recall. Learn more and find out what to do if you own this product below.

This was the 4th recall of products in the Computers & Laptop Batteries category in 2016. Since 2005, there have been approximately 50 similar recalls, involving about 8 million product units.

Check My Batteries  |   See Other Recalled Computers & Laptop Batteries

HP Lithium-ion Batteries
Image of Recalled HP Notebook computer battery 398952
Image of Recalled HP Notebook battery label 788158
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: 888-202-4320

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What is the problem?

The battery packs can overheat, posing fire and burn hazards.

How can I tell if I own this product?

This recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. The black batteries measure about 8 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. "HP Notebook Battery" and the model number are printed on the battery. The batteries included in this recall have the following barcodes: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

This product was also recalled in Canada. Health Canada's press release is available at http://healthycanadians.gc.ca/recall-alert-rappel-avis/hc-sc/2016/58986r-eng.php

These items were sold new+ at Best Buy, Wal-Mart, and Costco and authorized dealers nationwide and online at www.hp.com from March 2013 through August 2015. The batteries were sold with notebook computers for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery.

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at the HP Battery Recall website directly at www.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.

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Incidents & Injuries Reported as of Recall Date

HP has received seven reports of battery packs overheating, melting or charring, including four reports of property damage of about $4,000 total.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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