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Recalled Product

Item detail and remedy information

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Recall: Heat Pumps

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On 2017-05-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Heat Pumps due to a potential Fire hazard. This product sold new beginning in 0 for about $12000 to $18000.

Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Room Heaters & Air Conditioners category in 2017. Since 2005, there have been approximately 20 similar recalls, involving about 2 million product units.

Check My Heat Pump  |   See Other Recalled Room Heaters & Air Conditioners

Heat Pumps
Image of Recalled Carrier Greenspeed 323815
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: 844-864-8233

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What is the problem?

The capacitors in the fuse boards in the heat pumps can stop working causing the unit to overheat, posing a fire hazard.

How can I tell if I own this product?

This recall involves 2, 3, 4, and 5 ton size heat pump units sold under the Carrier Greenspeed and Bryant Evolution Extreme brand names. The units are used for cooling and heating homes. The Carrier Greenspeed model numbers are: 25VNA024, 25VNA036, 25VNA048, and 25VNA060. The Bryant Evolution Extreme model numbers are: 280ANV024, 280ANV036, 280ANV048, and 280ANV060. The model number can be found on the unit nameplate (or rating plate) located on one side of the unitís exterior. On the Bryant unit, there is a label on top of the unit that reads "Bryant Evolution System."

These items were sold new+ at Sears stores and HVAC dealers nationwide from June 2011 through August 2016 for between $12,000 and $18,000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should contact Carrier or Bryant for instructions on receiving a free replacement fuse board installed by authorized Carrier or Bryant technicians.

Carrier toll-free at 844-864-8233 from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.carrier.com or www.bryant.com and click on "Product Safety Recall" for more information.

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Incidents & Injuries Reported as of Recall Date

Carrier has received 41 reports of the heat pumps overheating. No injuries, fires or property damage have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Heat Pump?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Similar Products Recalled Recently:

See All Similar Recalls
2018-04-04
VH101 Personal Vortex Electric Space Heaters
2018-03-15
Eheat Envi High-efficiency Electric Panel Heaters
2018-03-01
Packaged Terminal Air Conditioners/Heat Pumps (PTACs)
2017-02-23
Carrier Expands Packaged Terminal Air Conditioners (PTAC) and Packaged Terminal Heat Pumps (PTHP)
2016-12-16
Portable Air Conditioners


Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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