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Recalled Product

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CPSC: Home Elevators

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On 2019-03-27, the Consumer Product Safety Commission (CPSC) published a cpsc regarding Home Elevators due to a potential fall hazard. This product sold new beginning in January 2009 for about $15000 to $60000.

About 700 units are involved in this Cambridge Elevating home elevators recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Elevators category in 2019.

Check My Home Elevators  |   See Other Recalled Elevators

Home Elevators
Image of Recalled Home Elevator 499863
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.cambridgeelevating.com
Phone: 800-265-3579

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What is the problem?

The landing door on the elevators can unlock without the elevator present, posing a fall hazard.

How can I tell if I own this product?

This recall involves Cambridge Elevating Elmira, Heritage & Hybrid model home elevators using the first and second generation micro-controller systems (BES 1 & BES 2). "Cambridge Elevating" is printed on the label inside the elevators. The elevators have an operating panel inside the cab with a digital display, a stop button, the elevator capacity and a phone box. Only elevators with production date codes 1/2/2009 through 29/11/17 printed on the manufacture label inside the elevator wall are included in the recall.

These items were sold new+ at Cambridge Elevating, Western Elevator, Seaside Elevator and Canwest Elevator & Lifts and other authorized dealers nationwide from January 2009 through November 2017 for between $15,000 and $60,000

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled elevators and contact the firm to be directed to a local certified technician for a free repair.

Cambridge Elevating at 800-265-3579 from 8:30 a.m. to 4:30 p.m. ET Monday through Friday or online at www.cambridgeelevating.com and click on Recall Notifications for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received one report of the elevator landing door opening without the elevator present. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Home Elevators?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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