Recall: Hot Spring Spas and Limelight Hot Tubs
On 2012-06-28, the Consumer Product Safety Commission (CPSC) published a recall regarding Hot Spring Spas and Limelight Hot Tubs due to a potential fire hazard. This product sold new beginning in March 2011 for about $6000 to $12000.
About 6,000 units are involved in this Watkins Manufacturing spa recall. Instance(s) of fires have been reported. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Swimming Pool & Hot Tub / Spa category in 2012.
Since 2005, there have been approximately 10 similar recalls,
involving about 2 million product units.
Company Contact Information:
Phone: (855) 226-1314
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What is the problem?
A loose internal electrical connection of the spa heaters can overheat and ignite, posing a fire hazard.
Instance(s) of fires have been reported.
How can I tell if I own this product?
This recall includes the following 11 models of Hot Spring Spas and Limelight Hot Tubs brand spas installed with Therm Products No-Fault Water Heaters: Aria, Envoy, Flair, Glow, Grandee, Jetsetter, Prodigy, Pulse, Sovereign, Vanguard and Vista. The recalled spas were manufactured from March 2011 to December 2011 and were installed since October 2011. The date is represented by 2N, 3N, or 4N in the spa's seven to 10 alpha-numeric serial code. For example, xxx2N#### or xxx4N####, where "xxx" represents a series of letters one to three characters long, and "####" is a four-digit numerical sequence. The model name and serial code are printed on a label within the spa's equipment compartment, located behind a removable panel on the side of the spa.
These items were sold new+ at Independent spa dealers nationwide from March 2011 to March 2012 for between $6,000 and $12,000.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled spas and shut off power to the spa unit, following instructions provided in the owner's manual or by the Watkins-Therm Products Response Hotline. Consumers should contact the Watkins-Therm Products Response Hotline or their Watkins Manufacturing spa dealer for a free replacement heater and installation by a service technician. Watkins Manufacturing spa dealers are also contacting all affected owners to schedule the free installation of a replacement heater.
For more information, contact the Watkins-Therm Products Response Hotline at (855)226-1314 anytime, or visit the Therm Products website at www.thermproducts.com or the Watkins Manufacturing website at www.hotspring.com
Incidents & Injuries Reported as of Recall Date
Watkins Manufacturing has received 31 reports of heaters on these spas overheating, five of which resulted in a fire. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.