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Recalled Product

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Recall: Hustler And BigDog Riding Lawn Mowers

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On 2012-11-01, the Consumer Product Safety Commission (CPSC) published a recall regarding Hustler And BigDog Riding Lawn Mowers due to a potential fire hazard. This product sold new beginning in September 2010 for about $2900 to $21000.

About 20,000 units are involved in this Excel Industries riding lawn mower recall. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Riding Mowers & Yard Tractors category in 2012. Since 2005, there have been approximately 70 similar recalls, involving about 900,000 product units.

Check My Riding Lawn Mower  |   See Other Recalled Riding Mowers & Yard Tractors

Hustler And BigDog Riding Lawn Mowers
Image of Recalled Hustler 1500 Riding Greens Lawn Mower 860108
Image of Recalled Hustler FasTrak Lawn Mower 127486
Image of Recalled Hustler FasTrak SuperDuty Lawn Mower 739836
Image of Recalled Hustler Sport Lawn Mower 914669
Image of Recalled Hustler Super Z Lawn Mower 399750
Image of Recalled Hustler X-ONE Lawn Mower 236257
Image of Recalled BigDog A Series Lawn Mower 260818
Image of Recalled BigDog C Series Lawn Mower 582466
Image of Recalled BigDog R Diablo Lawn Mower 157513
Image of Recalled BigDog R PowerBar Lawn Mower 542517
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: (800) 748-8223

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard.

How can I tell if I own this product?

The Hustler and BigDog brand riding or walk-behind lawn mowers were sold in the following colors: Hustler models in yellow; BigDog models in red. They have large mowing decks ranging from 36 to 72 inches. Model name and serial numbers can be found on a tag located on the left side of the frame in the front of the mower's fender. The following model names, serial numbers and types of lawn mower are included in this recall:

BrandModel NameTypeSerial Numbers
Hustler1500 Riding GreensRiding 10062845 through 11081604
FasTrakZero Turn riding 10121082 through 11120946
FasTrak Super DutyZero Turn riding 10091717 through 12054999
SportZero Turn riding 10120377 through 12054999
Super ZZero Turn riding 10109017 through 12054999
X-ONEZero Turn riding 10090765 through 12022041
BigDogA Series Zero Turn riding11100596 through 12054999
C Series Zero Turn riding11031908 through 12054999
R DiabloZero Turn riding12020696 through 12054999
R PowerBarZero Turn riding12020892 through 12054999
R SeriesZero Turn riding11021137 through 12054999
X SeriesZero Turn riding11039001 through 12054999
X DiabloZero Turn riding11090151 through 12054999

Note: Similar walk-behind mowers were also recalled.

These items were sold new+ at Hustler and BigDog dealers nationwide from September 2010 to May 2012 for between $2,900 and $21,000.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or BigDog dealer to schedule an appointment for a free repair. Excel is contacting its customers directly.

Excel Industries; (800)748-8223, 8 a.m. to 5 p.m. CT Monday to Friday, or websites www.hustlerturf.com and www.bigdogmowers.com and click on Product Recall Information for more information.

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Incidents & Injuries Reported as of Recall Date

The firm is aware of 152 incidents of vent valve fittings failing. No injuries or property damage have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Riding Lawn Mower?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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