Recall: Hustler And BigDog Riding Lawn Mowers
On 2012-11-01, the Consumer Product Safety Commission (CPSC) published a recall regarding Hustler And BigDog Riding Lawn Mowers due to a potential fire hazard. This product sold new beginning in September 2010 for about $2900 to $21000.
About 20,000 units are involved in this Excel Industries riding lawn mower recall. Learn more and find out what to do if you own this product below.
This was the 3rd recall of products in the Riding Mowers & Yard Tractors category in 2012.
Since 2005, there have been approximately 70 similar recalls,
involving about 900,000 product units.
Company Contact Information:
Phone: (800) 748-8223
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What is the problem?
The fuel tank vent valve fitting can fail to seal and cause a fuel leak, posing a fire hazard.
How can I tell if I own this product?
The Hustler and BigDog brand riding or walk-behind lawn mowers were sold in the following colors: Hustler models in yellow; BigDog models in red. They have large mowing decks ranging from 36 to 72 inches. Model name and serial numbers can be found on a tag located on the left side of the frame in the front of the mower's fender. The following model names, serial numbers and types of lawn mower are included in this recall:
|Brand||Model Name||Type||Serial Numbers|
|Hustler||1500 Riding Greens||Riding||10062845 through 11081604|
|FasTrak||Zero Turn riding||10121082 through 11120946|
|FasTrak Super Duty||Zero Turn riding||10091717 through 12054999|
|Sport||Zero Turn riding||10120377 through 12054999|
|Super Z||Zero Turn riding||10109017 through 12054999|
|X-ONE||Zero Turn riding||10090765 through 12022041|
|BigDog||A Series||Zero Turn riding||11100596 through 12054999|
|C Series||Zero Turn riding||11031908 through 12054999|
|R Diablo||Zero Turn riding||12020696 through 12054999|
|R PowerBar||Zero Turn riding||12020892 through 12054999|
|R Series||Zero Turn riding||11021137 through 12054999|
|X Series||Zero Turn riding||11039001 through 12054999|
|X Diablo||Zero Turn riding||11090151 through 12054999|
Note: Similar walk-behind mowers were also recalled.
These items were sold new+ at Hustler and BigDog dealers nationwide from September 2010 to May 2012 for between $2,900 and $21,000.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately stop using the recalled lawn mowers and contact a Hustler or BigDog dealer to schedule an appointment for a free repair. Excel is contacting its customers directly.
Excel Industries; (800)748-8223, 8 a.m. to 5 p.m. CT Monday to Friday, or websites www.hustlerturf.com and www.bigdogmowers.com and click on Product Recall Information for more information.
Incidents & Injuries Reported as of Recall Date
The firm is aware of 152 incidents of vent valve fittings failing. No injuries or property damage have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
Own a Different Riding Lawn Mower?
Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
Items I Own™ is a free WeMakeItSafer service.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.