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Recalled Product

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CPSC: Hybrid Power Adapters Sold with Power Banks

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On 2019-02-06, the Consumer Product Safety Commission (CPSC) published a cpsc regarding Hybrid Power Adapters Sold with Power Banks due to a potential Electrocution hazard. This product sold new beginning in February 2017 for about $125 to $200.

About 9,000 units are involved in this power adapter recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Power Supplies & Adapters category in 2019. Since 2005, there have been approximately 20 similar recalls, involving about 8 million product units.

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Hybrid Power Adapters Sold with Power Banks
Image of Light-gray Dell Power Bank with the recalled dark-gray Dell Hybrid Power Adapter 888825
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: http://www.dellproduct.com/
Phone: 855-305-9057

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The hybrid power adapter casing can break and detach, exposing the internal metal components, posing an electric shock hazard.

How can I tell if I own this product?

This recall involves Dell hybrid power adapters sold with power banks. The adapter is designed to be disconnected from the power bank via release tabs. The recalled adapters were manufactured from January 2017 through March 2017 and can be used separately from the power bank while connected to a power outlet. The adapter is black and darker in color than the power bank with a Dell logo on the back label. The adapters have the following manufacture code -"CN-05G53P - LOC00 - XXX - XXXX - AXX" printed on the back of the unit, where "X" represents a numerical value. A full listing of the recalled adapter manufacture codes included in the recall are listed on www.dellproduct.com .

These items were sold new+ at Dell.com, Amazon.com, Microcenter.com, and other electronic online retailers nationwide from February 2017 through August 2018 for between $125 and $200.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled hybrid power adapters and contact Dell for instructions on receiving a free replacement adapter.

Dell toll-free at 855-305-9057 anytime or online at www.dellproduct.com , click Lookup, and enter the first 20 characters of the manufacture code without the dashes.

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Incidents & Injuries Reported as of Recall Date

Dell has received 11 reports of the hybrid power adapter breaking and exposing the internal components. No injuries have been reported.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Power Adapter?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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