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Home > Recalled Products > Stationery & Office Supply > Office Furniture > Desks & Chairs > IntimateRider Chair and RiderMate Bench

Recall: IntimateRider Chair and RiderMate Bench

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On 2017-12-27, the Consumer Product Safety Commission (CPSC) published a recall regarding IntimateRider Chair and RiderMate Bench due to a potential fall and injury hazard. This product sold new beginning in September 2017 for about $159 to $365.

About 100 units are involved in this HealthPostures chair recall. Learn more and find out what to do if you own this product below.

This was the 3rd recall of products in the Desks & Chairs category in 2017. Since 2005, there have been approximately 20 similar recalls, involving about 4 million product units.

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IntimateRider Chair and RiderMate Bench
Image of Recalled IntimateRider Chair and the RiderMate Bench 484087
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: intimaterider.com
Phone: 800-277-1841

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What is the problem?

The stitching on the cloth cover can loosen, posing fall and injury hazards.

How can I tell if I own this product?

This recall involves the IntimateRider chair and the RiderMate bench which are designed for the specialty mobility market, including persons with disabilities. The chair and bench have a steel frame and come with a black cloth covering that fits over them. They fold for storage. The chair part number is (P/N7100), and the bench part number is (P/N 7150). The numbers can be found on the white label located on the frame.

These items were sold new+ at The Veterans Administration in Richmond, Virginia, Milwaukee, Wisconsin and St. Louis, Missouri and online at Indemedical.com, Vidacura.com, Access to Recreation.com, Sportaid.com, The Access Store.com, Austin Wheelchair Co.com and intimaterider.com from September 2017 through November 2017 for about $365 for the chair and $159 for the bench.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled chair and bench and contact HealthPostures for a free replacement cover and instructions on installing the replacement cover. Health Postures is contacting consumers directly.

HealthPostures at 800-277-1841 from 9 a.m. to 4:30 p.m. CT Monday through Friday, online at www.intimaterider.com and click on Recalls for more information, or email customerService@HealthPostures.com.

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Incidents & Injuries Reported as of Recall Date

The firm has received one report of failed stitching causing a person to fall, resulting in an ankle injury.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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