Recall: JELD-WEN And Reliabilt Interior Bifold Doors
On 2012-10-23, the Consumer Product Safety Commission (CPSC) published a recall regarding JELD-WEN And Reliabilt Interior Bifold Doors due to a potential impact hazard. This product sold new beginning in February 2011 for about $40 to $80.
About 200,000 units are involved in this JELD-WEN door recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Doors category in 2012.
Company Contact Information:
Phone: (877) 228-4888
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What is the problem?
The lower pivot pin can break causing the door to disengage from the overhead track, posing an impact hazard.
Instance(s) of injuries have been reported.
How can I tell if I own this product?
The recalled molded white panel and flush natural wood grain bifold doors run on upper tracks and lower pivot pins. The lower pivot pin is a metal screw that fits into a white plastic sleeve that is inserted into the bottom edge of the door during the installation process. Only doors with pivot pins that have 12 rectangular indentations in the collar at the end of the sleeve are subject to the recall.
These items were sold new+ at Home Depot, Lowe's and other building products retailers between February 2011 and March 2012 for about $40 to $80.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should stop using the doors and contact JELD-WEN for assistance in identifying and obtaining free replacement hardware and technical assistance.
JELD-WEN toll-free at (877) 228-4888 between 7 a.m. and 6 p.m. CT Monday through Friday, online at www.jeld-wen.com or directly to the product safety page at: www.jeld-wen.com/newhardware for more information.
Incidents & Injuries Reported as of Recall Date
JELD-WEN is aware of twelve incidents of broken pivot pins causing the bifold doors to disengage from the overhead track, including three incidents involving minor injuries.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.