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Home > Recalled Products > Home & Garden > Fireplaces > Fireplaces > Jotul And Scan Gas Fireplace Inserts

Recall: Jotul And Scan Gas Fireplace Inserts

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On 2012-12-04, the Consumer Product Safety Commission (CPSC) published a recall regarding Jotul And Scan Gas Fireplace Inserts due to a potential electrical shock and burn hazard. This product sold new beginning in June 2010 for about $2200.

About 1,000 units are involved in this Jotul gas fireplace insert recall. Instance(s) of injuries have been reported. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Fireplaces category in 2012. Since 2005, there have been approximately 20 similar recalls, involving about 900,000 product units.

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Jotul And Scan Gas Fireplace Inserts
Image of Recalled Jotul North America fireplace insert 104137
Image of Recalled Scan fireplace insert 530459
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.jotul.com
Phone: (800) 797-5912

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What is the problem?

The fireplace insert's electrical wiring can come into contact with the metal rating plate on the insert, posing electrical shock and burn hazards to consumers.

Instance(s) of injuries have been reported.

How can I tell if I own this product?

This recall involves four models of Jotul and Scan brand gas fireplace inserts. These inserts fit into existing vented fireplaces providing a variety of fireplace effects fueled by natural gas or liquid propane. The fireplace inserts are cast iron or steel and have a glass front, ceramic fiber logs, a gas burner and an electrical cord. They measure about 17 inches by 32 inches. The model and serial numbers are located on a metal rating plate inside the bottom front panel of the fireplace insert.

Model NamesModel NumbersSerial Numbers
Jotul GI 450 DVII35086030001 through 31056
Jotul GI 450 DV TSI 350861
Scan 45i3508621001 through 1182
Scan 45i TSI350866


This product was also recalled in Canada. When available, Health Canada's press release will be at http://cpsr-rspc.hc-sc.gc.ca/PR-RP/recall-retrait-eng.jsp?re_id=1735

These items were sold new+ at Independent specialty fireplace and stove stores nationwide and in Canada from June 2010 through September 2012 for about $2,200.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using and unplug the recalled gas fireplace inserts before checking the unit's model and serial numbers. Contact the store where purchased or Jotul directly to schedule a free repair.

Jotul North America; at (800) 797-5912, from 8 a.m. to 5 p.m. ET Monday through Friday, or online at www.jotul.com and click on Consumer Bulletin for more information.

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Incidents & Injuries Reported as of Recall Date

The firm has received one report of an electric shock and burn injury with the recalled fireplace inserts.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Gas Fireplace Insert?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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