Recall: Konica Minolta Laser Printers
On 2012-02-02, the Consumer Product Safety Commission (CPSC) published a recall regarding Konica Minolta Laser Printers due to a potential fire hazard. This product sold new beginning in June 2010 for about $900 to $3500.
About 8,000 units are involved in this Konica Minolta printer recall. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Copiers & Printers category in 2012.
Company Contact Information:
Phone: (800) 825-5664
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What is the problem?
The printers can short circuit and overheat during use, posing a fire hazard.
How can I tell if I own this product?
This recall involves four desktop models of laser color printers: Magicolor 4750DN, Magicolor 3730DN, Bizhub C35 and Bizhub C35P. Model numbers are located on the plate attached to the side of the printer as well as the bottom of the front door. The printers are dark and light gray in color and have "Konica Minolta" printed on the top of the front door.
These items were sold new+ at Various value-added resellers, direct retail sales and authorized Konica Minolta dealers from June 2010 through March 2011 for between $900 and $3,500.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers of Magicolor 3730DN and 4750DN should stop using the printers immediately and contact Konica Minolta to schedule a free replacement. Consumers of Bizhub C35 and C35P will be visited by an authorized service agent for repair and replacement of the faulty component.
For additional information, contact Konica Minolta toll-free at (800) 825-5664 (Press 5) between 8:00 a.m. and 8:00 p.m. ET, Monday through Friday, or visit the firm's website at www.kmbs.konicaminolta.us
Incidents & Injuries Reported as of Recall Date
The firm is aware of two reports of the printers overheating. No injuries have been reported.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.