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Home > Recalled Products > Hardware, Tools & Building Supply > Ladders & Stairs > Residential Elevators > LEV II, Volant And Rise Residential Elevators

Recall: LEV II, Volant And Rise Residential Elevators

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On 2012-09-20, the Consumer Product Safety Commission (CPSC) published a recall regarding LEV II, Volant And Rise Residential Elevators due to a potential fall hazard. This product sold new beginning in December 2010 for about $16000 to $26000.

About 700 units are involved in this ThyssenKrupp Access Manufacturing elevator recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Residential Elevators category in 2012.

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LEV II, Volant And Rise Residential Elevators
Image of Recalled Residential Elevator 626339
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.tkaccess.com
Phone: (800) 925-3100

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What is the problem?

The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.

How can I tell if I own this product?

This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.

These items were sold new+ at Elevator dealers from December 2010 through August 2012 for between $16,000 and $26,000 installed.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.

For more information, contact ThyssenKrupp Access Manufacturing LLC at (800) 925-3100 between 7 a.m. and 5 p.m. CT Monday through Friday, email the firm at levplc@tkaccess.com or visit the firm's website at www.tkaccess.com and click on "Important Recall Notice."

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Incidents & Injuries Reported as of Recall Date

None reported

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.