Recall: LG Electronics And Kenmore Elite Gas Dryers
On 2012-08-21, the Consumer Product Safety Commission (CPSC) published a recall regarding LG Electronics And Kenmore Elite Gas Dryers due to a potential burn, fire and smoke inhalation hazard. This product sold new beginning in November 2009 for about $650 to $1500.
About 20,000 units are involved in this LG Electronics gas dryer recall. Instance(s) of injuries, property damage have been reported. Learn more and find out what to do if you own this product below.
This was the 1st recall of products in the Dryers category in 2012.
Company Contact Information:
Phone: (888) 375-9741
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What is the problem?
The gas valve in the recalled dryers can fail to shut off properly, continuing to heat the dryer and its contents after the drying cycle is complete. High temperatures inside and on the exterior surface of the dryers can scorch the drum, as well as burn or damage the dryer contents, posing a risk of burn, fire and smoke inhalation.
Instance(s) of injuries, property damage have been reported.
How can I tell if I own this product?
LG Electronics and Sears' Kenmore Elite brand gas dryers come in the following colors: LG models in white; Kenmore Elite in red, white and ginger (gold). Model and serial numbers can be found on a label fixed to the front of the dryer above the opened door, which can be viewed only when the dryer door is open. To confirm if your dryer is part of this recall, identify both model and serial numbers, since not all dryers with the listed models are recalled.
|Brand||Model Numbers||Serial Numbers|
|001KW**00001 through 001KW**00090|
911KW**00271 through 911KW**00630
001KW**00001 through 001KW**01518
002KW**00001 through 002KW**00450
911KW**00184 through 911KW**00561
912KW**00001 through 912KW**00090
001KW**00001 through 001KW**03150
002KW**00001 through 002KW**01620
911KW**00061 through 911KW**01860
912KW**00001 through 912KW**02520
Information on where these items sold new+: LG Electronics brand gas dryers were sold by various appliance stores, including Sears, nationwide from November 2009 through August 2010. Kenmore Elite brand gas dryers were sold at Sears stores nationwide from November 2009 through August 2010. The approximate retail cost for the recalled dryers was between $650 and $1500 for these various models.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should turn off the gas supply and stop using the dryers until repaired. LG brand owners who purchased their dryer at retailers other than Sears should contact LG customer service to arrange for a free gas valve replacement. Customers who purchased Kenmore or LG brand dryers from Sears should contact Sears' customer service to schedule a free repair to replace the gas valve. Some consumers have already been notified and have received the repair service.
ATTENTION: Dryers that have a colored sticker on the back, top, or a colored sticker or a plus sign ("+") on the back, bottom, near the gas valve assembly, have already been repaired. If accessible, consumers can check for these stickers or sign. If not accessible, contact LG or Sears as detailed below.
LG Consumer Contact: For additional information about the recall and to schedule a repair, contact LG toll free at (866) 223-5355 between 8 a.m. and 7 p.m. CT Monday through Friday, and between 8 a.m. and 2 p.m. CT on Saturday, or visit the firm's website at www.lg.com/us and click on Public Notices.
Sears Consumer Contact: For additional information and to schedule a repair, contact Sears toll-free at (888) 375-9741 between 7 a.m. and 9 p.m. CT Monday through Friday, and between 7:00 A.M. and 6:00 P.M. Saturday, or visit the firm's website at www.sears.com and click on Product Recalls under Customer Service.
Incidents & Injuries Reported as of Recall Date
LG Electronics and Sears have received 141 consumer complaints about dryers continuing to heat after the drying cycle is complete. There were three reports of minor burns to hands or arms. Burnt or scorched clothing was reported in more than 50 incidents.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.