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Recalled Product

Item detail and remedy information

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Recall: Lexmark, Dell and IBM Laser Printers

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On 2004-09-07, the Consumer Product Safety Commission (CPSC) published a recall regarding Lexmark, Dell and IBM Laser Printers due to a potential electric shock hazard. This product sold new beginning in May 2004 for about $200.00.

About 40,000 units are involved in this Lexmark International printer recall. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Copiers & Printers category in 2004.

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Lexmark, Dell and IBM Laser Printers
Image of Recalled Dell Laser Printer 027718
Image of Recalled IBM Laser Printer 818431
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

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What is the problem?

These printers can short-circuit, posing an electrical shock hazard to consumers.

How can I tell if I own this product?

The recall includes Lexmark, Dell and IBM brand laser printers. The brand name and model number for the Lexmark and IBM laser printers can be found on the front of the printer. For Dell laser printers, the brand name is on the front of the printer and the model number is inside the front cover. The recall includes the following model numbers: Lexmark E232, E232t, E330, E332n, E332tn; IBM Infoprint 1412, 1412n; Dell 1700 and 1700n.

Information on where these items sold new+: These Lexmark printers were sold directly through distributors, and at electronic, office supply and computer stores. IBM printers were sold directly through authorized distributors and resellers and via IBM's web site. Dell printers were sold directly through the firm's Web site. These laser printers were sold from May 2004 through August 2004 for about $200.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the laser printer, unplug it, and contact their corresponding laser printer company to register their product to receive a free replacement laser printer.

For more information, contact Lexmark Web site at http://recall.lexmark.com or toll-free at (877)877-6218 between 9 a.m. and 9 p.m. ET Monday through Friday or between Noon and 6 p.m. ET on Saturday; Dell Web site at www.1700printer.com or toll-free at Dell (888)245-3959 between 8 a.m. and 6 p.m. CT Monday through Friday; or IBM Web site at www.printers.ibm.com or toll-free at (800)426-7378 anytime.

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Incidents & Injuries Reported as of Recall Date

None reported. This recall is being conducted to prevent the possibilities of incidents or injury.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.