Recall: Lithium-ion Batteries For HP Commercial Notebook Computers and Mobile Workstations
On 2019-03-12, the Consumer Product Safety Commission (CPSC) published a recall regarding Lithium-ion Batteries For HP Commercial Notebook Computers and Mobile Workstations due to a potential Fire and Burn hazard. This product sold new beginning in December 2015 for about $300 to $4000.
About 80,000 units are involved in this Hewlett-Packard (HP) notebook computer recall. Instance(s) of injuries, property damage have been reported. Learn more and find out what to do if you own this product below.
This was the 2nd recall of products in the Computers & Laptop Batteries category in 2019.
Since 2005, there have been approximately 50 similar recalls,
involving about 9 million product units.
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What is the problem?
The lithium-ion batteries can overheat, posing fire and burn hazards.
Instance(s) of injuries, property damage have been reported.
How can I tell if I own this product?
The recall expansion involves lithium-ion batteries for HP commercial notebook computers and mobile workstations were sold to businesses and other organizations. The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 series), HPx360 (310 G2), HP Pavilion x360 11inch Notebook PC, HP 11 Notebook PC, HP ZBook (17 G3, and Studio G3) mobile workstations. The batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation, HP ProBook 4xx G5 series, HP ENVY 15, HP Mobile Thin Clients (mt21, mt22, and mt31), or for any of the products listed above.
These items were sold new+ at HP and authorized dealers nationwide and online at www.hp.com. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through April 2018 for between $300 and $4,000 and were also sold separately between December 2015 and December 2018 for between $50 and $90.
What should I do if I own this recalled product?
First, stop using the item.
Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.
The CPSC provides the following remedy information:
Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable "Battery Safety Mode" if their battery is included in the recall. The website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall. These batteries are not customer-replaceable. HP will provide free battery replacement services by an authorized technician.
HP toll-free at 866-671-7362 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click "Recalls" for more information.
Incidents & Injuries Reported as of Recall Date
HP has received eight new reports of battery packs in the U.S. overheating, melting, or charring, including one report of minor injury and two reports of property damage totaling $1,100.
+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.
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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.