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Home > Recalled Products > Computers & Electronics > Computers, Network & Accessories > Computers & Laptop Batteries > Lithium-ion batteries used in HP and Compaq notebook computers

Expanded recall: Lithium-ion batteries used in HP and Compaq notebook computers

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On 2011-05-27, the Consumer Product Safety Commission (CPSC) published an expanded recall regarding Lithium-ion batteries used in HP and Compaq notebook computers due to a potential fire and burn hazard. This product sold new beginning in July 2007 for about $100 to $3000. It was originally recalled on 2009-05-14.

About 200,000 units are involved in this Hewlett-Packard (HP) battery recall. Instance(s) of injuries, property damage have been reported. Learn more and find out what to do if you own this product below.

This was the 1st recall of products in the Computers & Laptop Batteries category in 2011. Since 2005, there have been approximately 30 similar recalls, involving about 6 million product units.

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Lithium-ion batteries used in HP and Compaq notebook computers
Image of Recalled Battery showing bar code location 965736
Image of Recalled Battery showing bar code location 732281
Image of Recalled Battery showing bar code location 479794
Image of Recalled Battery showing bar code location 528440
Image of Recalled Battery showing bar code location 599219
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Website: www.hp.com
Phone: (888) 202-4320

Do you work for a company involved with this recall? Contact us to learn how you can control data, information and ads shown on this page.

What is the problem?

The recalled lithium-ion batteries can overheat and rupture, posing fire and burn hazards to consumers.

Instance(s) of injuries, property damage have been reported.

How can I tell if I own this product?

The recalled lithium-ion rechargeable batteries are used with various model series of HP and Compaq notebook computers and include batteries that consumers were informed were not included in previous recalls. The chart below includes all notebook model numbers associated with batteries recalled to date. The computer model number is located at the top of the service label on the bottom of the notebook computer. Not all batteries matching the bar codes are being recalled.

Notebook Model NumberBattery Bar Codes (^ in the code
can be any letter or number)
HP Paviliondv2000, dv2500, dv2700, dv6000, dv6500,
dv6700,dx6000, dx6500, dx6700
62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^
dv9000, dv9500, dv970065033^^B7U^^^^, 65033^^B7V^^^^, 65033^^BGU^^^^, 65033^^BGV^^^^
Compaq PresarioA900
C700
F500, F700
V3000, V3500, V3700, V6000, V6500, V6700
62940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^
HPG6000, G700062940^^AXV^^^^, 65035^^B7U^^^^, 65035^^B7V^^^^, 65035^^BGU^^^^, 65035^^BGV^^^^
HP Compaq6510b, 6515b, 6710b, 6710s, 6715b, 6715s65000^^B5V^^^^
6520s67150^^AXU^^^^, 67150^^AXV^^^^
6720s67059^^V8U^^^^, 67059^^V8V^^^^


Note: These products were previously recalled in October 2009 and May 2010.

These items were sold new+ at Computer and electronics stores nationwide, hp.com and hpshopping.com from July 2007 through July 2008 for between $500 and $3,000. The battery packs were also sold separately for between $100 and $160.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately remove the batteries from their notebook computer and contact HP to determine if their battery is included in this recall. Consumers who had previously checked their batteries and were informed they were not included in previous announcements are urged to check again. Consumers with recalled batteries will receive a free replacement battery. After removing the recalled battery from their notebook computer, consumers may use the AC adapter to power the computer until a replacement battery arrives.

For additional information, visit the HP Battery Replacement Program website at www.hp.com/support/BatteryReplacement or call (888)202-4320 between 7 a.m. and 7 p.m. CT Monday through Friday.

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Incidents & Injuries Reported as of Recall Date

Since the May 2010 recall expansion, HP has received 40 additional reports of batteries that overheated and ruptured, resulting in seven burn injuries, one smoke inhalation injury, and 36 instances of property damage.

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.