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Recall: Lithium-ion batteries used in HP notebook computers

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On 2017-01-24, the Consumer Product Safety Commission (CPSC) published a recall regarding Lithium-ion batteries used in HP notebook computers due to a potential fire and burn hazard. This product sold new beginning in March 2013 for about $50 to $1700.

About 100,000 units are involved in this Hewlett-Packard (HP) notebook computer recall. Learn more and find out what to do if you own this product below.

This was the 2nd recall of products in the Computers & Laptop Batteries category in 2017. Since 2005, there have been approximately 50 similar recalls, involving about 7 million product units.

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Lithium-ion batteries used in HP notebook computers
Image of Recalled HP Notebook computer battery 551974
Image of Recalled HP notebook battery label 966676
Note: The recalling company may not have provided images for every model. Please review the detailed description below.

Company Contact Information:

Phone: 888-202-4320

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What is the problem?

The batteries can overheat, posing fire and burn hazards.

How can I tell if I own this product?

This expanded recall involves lithium-ion batteries containing Panasonic cells that are used in HP notebook computers. The batteries are compatible with HP, Compaq, HP ProBook, HP ENVY, Compaq Presario, and HP Pavilion notebook computers. HP has expanded the number of recalled batteries, which were shipped with notebook computers sold between March 2013 and October 2016. The black batteries measure about 8 to 10.5 inches long, 2 inches wide and about 1 inch high. The battery bar code is printed on the back of the battery. “HP Notebook Battery” and the model number are printed on the battery. The batteries included in this expanded recall have bar codes starting with: 6BZLU, 6CGFK, 6CGFQ, 6CZMB, 6DEMA, 6DEMH, 6DGAL and 6EBVA.

These items were sold new+ at Best Buy, Walmart, Costco, Sam's Club and authorized dealers nationwide and online at www.hp.com and other websites from March 2013 through October 2016 for between $300 and $1,700. The batteries were also sold separately for between $50 and $90.

What should I do if I own this recalled product?

First, stop using the item.

Then, add the item to a free, private Items I Own account. This will enable you to easily access the CPSC and recalling company's remedy instructions as well as track your progress toward getting the item returned or fixed. Click "I Own THIS Item" to continue.

The CPSC provides the following remedy information:

Consumers should immediately stop using the recalled batteries, remove them from the notebook computers and contact HP for a free replacement battery. Until a replacement battery is received, consumers should use the notebook computer by plugging it into AC power only.

HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online atwww.HP.com/go/batteryprogram2016 or www.hp.com and click "Recalls" at the bottom of the page for more information.

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Incidents & Injuries Reported as of Recall Date

HP has received one additional report of the battery overheating, melting and charring and causing about $1,000 in property damage

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+WeMakeItSafer cautions consumers that recalled items may have been acquired at different locations, prices and times than specified in the CPSC recall announcement. This is especially true for items purchased in online marketplaces, resale shops or yard sales. More information may be available at CPSC.gov.

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Own a Different Notebook Computer?

Add it to Items I Own,™ and our system will check it for past recalls, then keep checking daily, so you don't have to. Click "I Own a Similar Item" to continue.

Items I Own™ is a free WeMakeItSafer service.

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Sources may include: Consumer Product Safety Commission (CPSC), Health Canada and companies involved with this or a related recall.

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